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"Start Your Designing Where Your Users Start Their Using"
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It would be a crime not to open with Samuel Hulick, the founder of UserOnboard and the oracle of onbaording. One of our favorite pastime activities is binge-browsing through his teardowns.
User Onboarding Isn’t a Feature
A great way to understand something is to first understand what it's not. So this is a perfect article to start breaking the misconception that onboarding is about getting users set up with your product. Onboarding Isn’t about setting them up—it’s about getting them back.
Bulletproof User Onboarding
In this article Samuel presents the "integrated-empowering-steadfast" guidelines to evaluate the patterns you use for your onboarding. He also gives a few examples that do a much better job at it than the tooltip tour.
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How to Onboard Invited Users?
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How to Onboard Invited Users and Fast-Track User Engagement
This article talks about something that can be done exactly right or really wrong. From our personal experience as consultants we often need access to products that our customers work with, joining an existing team by invite. But too often we're onboarded as an individual lead, and that's how fast onboarding email campaigns can feel like spam.
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Are You Using The Right Message?
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5 messages for every onboarding campaign
The right message in the right context can be all you need to create a great onboarding experience. This great guide by Intercom discusses 5 messaging tactics that aim to deliver an ongoing value for the users. What we love about messaging as an onboarding tool is the low effort it takes to implement, and the significant impact it can deliver. (Seriously)
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Next week we're starting right from where we left off and exploring how to convert trailing users. Stay tuned!
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