Digital Cross-Channel Usability Heuristics: Improving the Digital Health Experience
The number of ways consumers of health information access digital content has grown rapidly in recent years. People seek information using various hardware devices (e.g., computer, tablet, phone), which can support multiple digital media platforms (e.g., browser, apps, texting/short message service [SMS], email, social media). Users expect to be able to access information from one or more of these digital channels at any time and from any place. For this reason, public health organizations must create a unified experience across all their digital channels to support the on-demand needs of those seeking health information.
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