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March 22, 2018
This monthly newsletter provides essential Service Management and ServiceNow information.
Stanford | Services & Support: Service Management Newsletter

Announcements

Tips and Tricks

SERVICENOW

How Do I Personalize a List in ServiceNow?


Lists are commonly used in ServiceNow as an easy way to view data. Fulfillers can modify lists based on their personal preferences on what to be included and in which order. Modified lists are restricted to the individual fulfiller and do not affect other fulfillers’ lists.

CONFIGURATION MANAGEMENT

How to Verify Your Service Associations in ServiceNow

If you are a Business Owner, Service Owner, Service Manager, or Operations Owner, it is important that you verify your service offerings in ServiceNow. This ensures that your workgroup members receive workflow notifications assigned to them or your workgroup and that data stays current.

CHANGE MANAGEMENT

The Requirement for Change Requests, When and Why

Did you ever wonder if you needed to create a Change Request for that modification to production you were about to make? Did you ever feel that Change Requests were a waste of time? Read on for your answers.
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Resources

  ServiceNow general request

ServiceNow Slack channel

Service Management website

Service Management toolkit

Service Spotlight
Sourabha Mohapatra with University IT has been the technical lead on the ServiceNow project since the beginning of the implementation. He has been effective in maintaining the momentum of the project in addition to many other deliverables.  
Stanford University