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We understand that a lot of you are making face masks and medical products for the fight against COVID-19. We really want to thank you from the bottom of our heart for the initiative you have taken to help those in need.
Substitutions for Out of Stock Products
Due to an overwhelming number of orders, we've been running out of stock on a lot of fabrics. To help you make face masks & protective gowns quickly, we can substitute these with a similar color or fabric to get them out the door ASAP! We will never give you a lower quality product as a substitute. When ordering, you can either select Yes, OK to Substitute or No, Do NOT Substitute - Refund Item. If you select the 2nd option, we will ship out your order and refund you for the item that you do not want to substitute. Sorry, we don't have the time to contact each person individually to ask for substitutions. Time is of the essence.
United States Postal Service - NOT Recommended. Use UPS!
We love the United States Postal Service but currently they are facing many issues, which includes lost packages, 20-day delivery times, no tracking updates etc. If a package is not showing showing any tracking updates or is lost by the United States Postal Service, we are NOT able to do anything at all. We recommend you use UPS instead. If you do select United States Postal Service for shipping, please do so at your own risk of the package being lost with no refunds.
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