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We understand that a lot of you are making face masks and medical products for the fight against COVID-19. We really want to thank you from the bottom of our heart for the initiative you have taken to help those in need.
Substitutions for Out of Stock Products
Due to an overwhelming number of orders, we've been running out of stock on a lot of fabrics. To help you make face masks & protective gowns quickly, we can substitute these with a similar color or fabric to get them out the door ASAP! We will never give you a lower quality product as a substitute. When ordering, you can either select:
- Yes, OK to Substitute or
- No, Do NOT Substitute - Refund Item. If you select the 2nd option, we will ship out your order and refund you for the out of stock item that you do not want to substitute.
Sorry, we don't have the time to contact each person individually to ask for substitutions. Time is of the essence.
Shipping Delays Across the Board
Please note that all the shipping carriers including United States Postal Service, UPS, Purolator, Canada Post & Asendia are experiencing delays in transit times, some more than others.
1. UPS is experencing minor delays due to an overload of package volume that we are shipping through them.
2. United States Postal Service is facing major delays which includes lost packages, 20-day delivery times, no tracking updates.
3. Purolator & Canada Post are experiencing minor delays in transporting packages to Canada. Packages are being backed up at customs waiting to be processed across the border manually.
4. Asendia is experiencing major delays. All Internationals shipments via Asendia are routed through New York. There are delays due to staffing and less airline capacity - as some packages are being routed through Ocean to help speed up the shipments.
20% Discount on All Retail Orders
We understand a lot of you are making face masks, isolations gowns, gloves, antimicrobial wipes and other medical application products for healthcare workers & your loved ones. We are very grateful that you are choosing to use our fabrics. Initially we thought about adding a coupon code that you have to enter - but in this moment of crisis we didn't feel right asking you to do more work. Instead we decided to add an automatic 20% discount on ALL retail orders to help in this time of need.
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