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The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia!
Please encourage your friends to sign up on our web site.
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Producer Notes
Greetings Everyone,
The UO Team is doing well and continues to work from home and we hope you and your families are safe and well. We have seen a surge of players returning to Britannia and would like to take the time to welcome back a lot of old friends! It is always nice to see familiar faces and to welcome new ones! Britannia has been a second home to many of us over the years. We invite you to share your Britannian legacy with us! Share your favorite stories from your time in Britannia!
We are currently working hard on Publish 109 which we are planning a worldwide release in July. We have talked about new tool upgrades that will be included for Event Moderators in Publish 109 which will offer us exciting new ways to deliver content. We are also preparing new rewards for seasonal favorites like Halloween, our 23rd Anniversary, and more! Keep an eye on UO.com for our TC release schedule, we look forward to your feedback!
Once we release Publish 109 we will be full steam ahead on our next project - we know you are excited to know what we have in store for Ultima Online and we are excited to share it with you! Keep an eye out for this big announcement!
I would like to bring up a subject the Game Masters have asked me to address. Please understand that it is not the job of a Game Master to act as a taxi. If you are stuck in a dungeon for example, it is not the responsibility of the GM to move you and your body to a safe location. I hope you guys understand they have more pressing duties and are not allowed to accommodate these requests.
To give everyone additional activities to do during these trying times we have revisited some past events. To continue to keep things fresh we will be sun-setting the Treasures of Tokuno event and reactivating the 20th Anniversary Invasion. This transition will occur on May 12, 2020. You will still be able to turn in your minor artifacts to the Imperial Minister of Trade in the Rokuon Cultural Center and Shops in Zento.
Finally I would like to announce that we are reviewing housing locations in the Abyss. The first one we have raffled is on Napa Valley, we would like to congratulate Carisse on winning the Ranger House! We will continue to review the status of these houses so watch for the auction stone in Malas. The next house to be raffled will be the Gargoyle House on Catskills! Good luck!
We would like to invite you to our Dev Meet and Greets for the months of May and June,
Monday May 11th Oceania @ 8 pm ET
Monday June 1st Catskills @ 7 pm ET
The following are actions taken on accounts that were banned or suspended during the month of March:
33 - Macroing
2 - Solicitation
2 - Multiboxing
1 - Disruptive Behavior
2 - Naming Violation
1 - Harassment
6 - Game anomaly exploitation
1 - Staff Impersonation
41 - Third party program
See you in Britannia,
Producer
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Walk Through Shadows
By EM Malachi
The air was warm, and Shamino's beloved beckoned him to step onto the balcony. The ranger king looked around the castle chamber, but could not remember how he had gotten there.
Though he felt drawn to the light, Shamino turned back to the papers and responsibilities in front of him. Instead of the castle steward, a man in a robe of stars sat across the table. Even with the sunlight shining upon him, the being cast no shadow. The Time Lord smiled. "Shall we discuss what happens now?"
"What is this?"
"You have a choice that most who cross into the Well of Souls do not. You may continue to serve the people of Britannia or pass on to what comes next."
"And what comes next?"
"The great mystery. Even my people do not know."
Shamino looked over his shoulder at the light. The spirit of his dear Beatrix gave him a sad, sweet smile as she faded away. Even if he had been ready, Shamino could not abandon his friends, not when he had heard the voice of the evil that was coming. "I will stay and fight."
Hawkwind nodded. "It will not be easy. Jack may have been a pawn, but the damage he caused was very real." Shamino saw images of the necromancer animating his headless body and sending the wraith against Britannia. He saw the burning of the Screaming Fleet, as flame and ocean consumed his former flesh.
Hawkwind continued. "But you have already done much." The ranger saw himself working side-by-side with Julia, as he helped the long-departed ghost remember enough to continue her work. The secrets of the shrines would enter the dreams of those who could restore them.
"Still the path before you is dangerous. Much evil will happen." Time swirled around Shamino, showing him possible futures: an army in gleaming armor covered in innocent blood, darkness stretching from the void like a great hand, and his Skara Brae in ruins.
Hawkwind continued, "There is hope." The images changed: a chain of people passing buckets to douse fires in Britain, human and gargoyle leaders marshaling a united army, and Shamino’s friends each fighting the growing evil in their own way.
As the images faded, Shamino spoke, “I will help them through this.”
"The ranger has many enemies. Liches from the previous age still curse your name in their tombs and abattoirs. The coming darkness knows to hate you. And you will be without form or substance."
"My body is completely destroyed?"
"Yes, but your spirit is not. And that changes everything."
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Question & Answer
1. Can you adjust the new EM teleporter functionality so that parties don't get split up?
Yes, we will be adjusting the functionality of this tool in Publish 109 so parties will teleport to the same location when accessing the teleporter.
2. When is the wine rack coming to the Ultima Store?
The next item coming to the Ultima Store is the spiral staircase, followed in a few weeks by the wine rack!
3. Can you fix the gargoyle flightpath in the CC?
We are investigating the issue and will resolve it as soon as possible
4. There is an issue with classic client targeting of next hostile, can this be addressed?
We are investigating the issue and will resolve it as soon as possible.
5. Sometimes it is difficult to find information about what's new as a returning player, where should I look?
There are a number of resources available to help you on your return to Britannia! You can check out the wiki, especially A Summary for Returning Players. You can also visit the in-game Town Criers to embark on a number of quests to catch up on content you may have missed! Your best bet is always to reach out to the shard community - one of the great things about Ultima Online is our amazing community of friends that are always willing to show you around!
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Customer Service
ACCOUNT RECOVERY VERIFICATION
For the billing support at support@ultimaonline.com to sufficiently verify ownership of an account you wish to recover, information that is currently set on the account has to be verified. Please note that account recovery requests are reviewed on a case-by-case basis.
If a secret word is saved on the desired account(s), we will be happy to provide the secret word hint(s).
Accounts that have been closed within the last year require the secret word and 2 pieces of information.
Accounts that have been closed for more than a year require only the secret word, if a secret word is not set then 4 pieces of information are required.
Information used for verification are as follows:
- Account name
- Email
- First and last name
- Date of birth
- Phone number
- Key codes
- Payment information (CC)
- Date account was open/closed
- State/country
ACCOUNT RECOVERY AND GENERAL ACCOUNT, BILLING OR TECHNICAL RELATED ISSUE
To recover an account, please email support@ultimaonline.com so that the Billing Support has a ticket in the system. Keep an eye out for the automated reply requesting account verification for the Billing Support Team to assist further.
• How to create an account or log into my account?
http://uo.com/Account-Login-Guide
• How to manage my accounts after I’ve logged into the Account Center?
http://uo.com/account-management/
http://uo.com/faq/
PASSWORD ISSUES
To reset your password you must first understand which type of account you are resetting the password for.
EA Accounts, Mythic Master Accounts, and Mythic Product / Game Accounts all have separate individual passwords. All of which you can reset at our Account Center at https://accounts.eamythic.com/.
• To reset your EA Account password:
* Please visit https://signin.ea.com/p/web/resetPassword
* At the EA page enter the email used to log into your EA Account to change its password.
* If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here.
TERMINATED ACCOUNTS
If you have an account that was terminated by CS over a year ago and would like to have it back, please contact the Dispute Team from the email associated with the account at dispute@ultimaonlince.com for further investigation and a possible one-time reprieve.
IN-GAME SUPPORT
For in-game issues or question, please submit an in-game help request for a Game Master to contact you.
FEEDBACK
To submit your suggestions and feedback regarding game content, mechanics, or design, please send them to UO@broadsword.com.
EA ORIGIN - ORDERS, CODES, AND THIRD PARTY RESELLERS
Sovereigns Coin Codes purchased from EA Origin have to be redeemed on the Account Center; you cannot enter these in game.
Sovereign Coin Codes that have been redeemed are bound to the EA Account they were redeemed on and are only usable by the accounts linked with that EA Account; Sovereign Coin currency may not be transferred.
If you are having issues with your EA Origin purchase, follow this link to resolve the issue.
CODE PURCHASE DELAY
You may have noticed that Origin Store purchases made did not arrived as expected. The Origin Store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process. However, players who have questions or concerns regarding a store purchase can contact Origin Support for assistance using the below steps:
1) Go here, https://help.ea.com/en/contact-us/?product=origin&platform=pc
2) Select topic* - select Orders
3) Select issue*
4) Click on "Select contact option"
5) Sign in with your EA Account or click on "Get help from an advisor without logging in." if you're having trouble signing in.
THIRD PARTY RESELLERS
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of game time, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.
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