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LT CONNECT
May 2020

Is Your Office Ready to Re-Open?

With the number of new COVID-19 cases dwindling down and the government slowly allowing businesses to reopen, your dental office may start planning for reopening.

Here are some vital procedures to maintain when preparing the office to be a safe environment for your team and your patients:

Patient Screening

The RCDSO recommends that all patients should be screened for COVID-19. Patients should be systematically assessed before they book an appointment and at the time of check-in. Questions that should be asked include:
  • Do you have a confirmed case of COVID-19 or have been in close contact with someone with a confirmed case of COViD-19?
  • Do you have any symptoms that pertain to COVID-19, such as fever, chronic cough, shortness of breath and/or difficulty breathing?
  • Have you had close contact with anyone that has acute respiratory symptoms?
  • Have you travelled outside of Canada in the last 14-days?
For more details on symptoms to look out for, you can click here.
 

PPE and Sanitization

Dental health-care personnel should be wearing PPE at all times while they are in a dental setting. This includes wearing a surgical mask, full-face shield, eye protection, gloves and gown. More details can be found here. If surgical masks and full-face shields are unavailable, do not perform the dental procedure. Refer the patient to another clinic that has the correct PPE.

As recommended by the CDC, dental offices should promptly clean and disinfect the room and equipment after each appointment in accordance with the Guidelines for Infection Control in Dental Health-Care Settings. Hand washing should also be frequent throughout the day to minimize the risk of contamination.

 

Social Distancing

With the recommended 6-feet distancing between one another, it may be a safer option to ask patients to wait in their car until everything is ready for their appointment. Your patients would also feel more comfortable with this option. You can easily alert them to come in by sending an SMS through My Contact Pro to ensure an efficient process.

Any changes to your check-in procedures can also be quickly communicated by running a list of active patients and reaching them through an email or SMS blast to ensure all patients are on the same page.
As we go through this pandemic, we predict that businesses will take new approaches to their workflow to maintain a high standard of safety. A solution to reducing potential exposure is to go paperless, as it minimizes the instances for handling physical documents which could have had multiple contact points.

In evolving with the times, we are currently developing an update for Smart Forms to be accessible beyond the clinic. Rather than only sending the forms within the office network, you will soon be able to send these forms to patients to fill in from home before their appointment. Not only does this eliminate the need for physical contact (handling paper, passing tablets, etc.), it will also streamline your workflow and speed up the check-in process as the information is automatically synced with the Paradigm database.

As always, you should keep your patients informed of the steps the clinic will be taking give them peace of mind. This is a good time to use your Newsletter Module to pull a list of active patients from My Contact Pro and send out a mass email.

There is much to think about and plan for the eventual reopening of your dental clinic. To help you with your preparations, we have compiled a list of resources for your reference.

Once again, if you have any questions or inquiries, please feel free to reach us by phone or email. We'll continue doing our best to serve you.


Wishing everyone good health and safety,

The Logic Tech Team

We're Back at the Office!

As dental offices prepare for their re-opening once the RCDSO gives the green light, our office will also be fully staffed from Tuesday, May 19, 2020, with the operating hours below. We thank you for being patient with us during this time!

We will still be operating under the recommended guidelines for social distancing and personal hygiene to keep our team safe. As a result, all in-house training will remain suspended until further notice. If you would like a refresher on the program, please contact us for access to our online resources.

We understand the importance of training for the software so we are also working on alternate ways to bring the sessions to you virtually. Stay tuned for future updates!

 

Temporary operating hours:

Monday to Friday: 9:00AM - 5:30PM
Saturday & Sunday: Closed
 

COVID-19 Blog Posts

COVID-19 Resources for Dentists
We've compiled a list of news articles and guidelines for you to reference and gear up for the re-opening of your clinic. Read More 
Staying Connected with Social Media
See which platforms are the most effective for dental offices to stay connected and build stronger patient relationships. Read More 
Staying Productive at Home
Even though you're at home, here's what you can do remotely so that everyone is prepared when the dental practices can reopen. Read More
Mental Health During a Pandemic
Here are some things you can do to help combat stress and improve your mental health while staying inside for so long. Read More

Contact Us

Have a question? Feel free to contact us at: 
(905) 946-1477 or sales@logictechcorp.com
     

ABOUT LOGIC TECH CORP

Logic Tech is a Canadian company that has been proudly servicing the dental industry for over 30 years. Our Paradigm Clinical software has been installed in over 1,000 offices across Canada.

     

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Copyright © 2020 Logic Tech Corp, All rights reserved. 2020

Our mailing address is:
620 Alden Road, Unit 106, Markham,
Ontario L3R 9R7, Canada

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