As a part of their "Human Care" approach, Humana recently announced that they would be waiving Medicare Advantage out-of-pocket costs – copays, coinsurance, and deductibles – for primary care, behavioral health (on an outpatient, non-facility basis), and telehealth visits with participating/in-network providers dating back to May 1st through the end of 2020.
Here's what members can expect:
- Members will receive a letter regarding their change of benefits.
- Humana will re-process claims for members that have already paid out-of-pocket for in-network primary care, behavioral health, and telehealth visits dating back to May 1st.
- Safety Kits, including two (2) washable face masks, will be sent out to Humana members later this month through early summer with the exception of PDP members.
If your clients have questions, you can find answers to FAQs here.
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