Warehouses, that is! Click here to read more about how that might affect your order.
WE'RE MOVING WAREHOUSES
Hello Friends + Fellow Knotters,
We've spent many long hours researching and planning this big decision.
And, like many things when you're running a small business, it's happening very quickly! It's official, we are moving warehouses starting NEXT WEEK.
This note is to share both this exciting news with you all as well as make sure you are informed about what to expect these coming weeks as we make this huge move.
We truly APPRECIATE your understanding as we transition!
You might wonder; why we are moving. To be honest, we have fulfillment needs and customer requests that our current distribution center can't accommodate in an economically sustainable way. In order to provide YOU with the best customer service possible, this move is crucial.
WHAT YOU CAN EXPECT DURING THIS TIME: We will continue to receive orders throughout the move! However, when it is processed and shipped might vary depending on when your order is placed.
May 14 - May 20: Place your orders! There will be no changes to the usual order processing + shipping times. May 21: Orders submitted after 12:00pm EST will be held until we are able to process them in our new warehouse. May 22 - June 2: Orders submitted during this time will be held until we are able to process them at our new warehouse. June 3: New fulfillment center is up and running!
All previously held orders will be processed + shipped in the order they were received. June 3 - June 7: Orders placed during this timeframe, please expect an extra 1-3 days for your order to be processed + shipped as we catch up on fulfilling our backorders.
