In response to COVID-19 and the lockdown the Authority requested debt and disconnection information from retailers on 9 April 2020 under section 46(2)(a) of the Electricity Industry Act 2010.
The Authority requested both qualitative and quantitative information to understand the impact of COVID-19 and the Alert Level system on competition, efficiency and reliability of the electricity industry and what that means for consumers.
To protect the confidentiality and commercial sensitivity of the information provided by retailers, our findings report on the combined total of all retailers. Nonetheless, there are some observations we can draw on at the aggregate level which you can read about here.
|