10:00 am: Welcome to ROC@Home Live & Asia Pacific Opening Jackie Douglas, President at HSMAI Asia Pacific
10:30 am: How to re-position your F&B to succeed in the 'new' restaurant reality Professor Sherri Kimes, Emeritus Professor, Cornell & Visiting Professor, NUS
11:00 am: How to Forecast rooms when historic data means zip! Heidi Gempel, Director, HGE International & HSMAI Revenue Advisory Board Member
12:00 pm: The state of the Asia Pacific Economy Dr Tony Webber, Director, Air Intelligence
WATCH ONE LIVE + WATCH THE REPLAY OF THE OTHER LATER
1:00 pm: Re-imagine your Market Segments - A Revenue focus Heidi Gempel and Shannon Knapp, HGE International & HSMAI Revenue Advisory Board Member and SKnapp Consulting
1:00 pm: Audit your Room Types Tamie Matthews, Director, RevenYou
WATCH ONE LIVE + WATCH THE REPLAY OF THE OTHER LATER
2:00 pm: Audit your Social Media Channels Katie Hokin, Founder & Director, AccomBoost
WATCH ONE LIVE + WATCH THE REPLAY OF THE OTHER LATER
2:45 pm: Google update: consumer behaviour & how to use free tools to optimise your digital marketing Bea Bicza, Google Travel, Business Leader - APAC
3:00 pm: Fundamental Commercial Basics and Actions to Focus on Ahead of a Recovery Matthias Dybing, Director, Nuvho
PRE RECORDED SESSIONS
4:00 pm: Are your competitors beating you at customer services? (Calculate your NPS score vs comp set) Jackie Douglas and Shannon Knapp, HSMAI Asia Pacific and SKnapp Consulting
4:00 pm: Command Your Mindset - Singapore time zone Dr. Jannell MacAulay
4:30 pm: Restaurant Revenue Optimization Planning (ROP) Dr. Detlev Remy, Associate Professor, Design and Specialised Businesses, Singapore Institute of Technology