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Dear Esteemed Clients,
As announced in our newsletter, we have introduced a change to our process for handling new subscriptions and will be rolling out to our Lagos clients. Starting from July 10th, when you subscribe to a new product, we will no longer automatically credit you for any existing stock you may have. Instead, we will count and keep track of your stock alongside Shelf Life-owned stock, until all of your old stock has been sold.
This will help us get better insights about your sales patterns so that we can more accurately plan your weekly deliveries.
Where you’ll see these changes:
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Invoices – although you will see your stock counted alongside ours, we will only invoice you for sales of Shelf Life-owned stock. Our system will make sure that your old stock has been completely sold before we start invoicing you for Shelf Life stock.
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Stock Counting - Fulfillment partners will count any existing stock you may have for the newly subscribed product in addition to Shelf Life products, if available
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Collect and redistribute- whenever there is a need to collect some of the expired products, our system will make sure that we pull products only from Shelf Life stock.
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New statements – we have a new comprehensive set of statements that give you a clear and detailed record of your Inventory, Sales, and Delivery. Our Fulfillment Partners will share these with you on each visit.
* Please note that when you are subscribed to a product with Shelf life, you should not buy those products elsewhere; this would be in violation of our agreement. Please contact us for a top up delivery when needed.
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