Residents can now book appointments for in-person services at City Hall

The City of Barrie will be reopening the first floor of City Hall to provide some in-person services to residents, by appointment only.

Service Barrie, the City's customer service centre located on the first floor of City Hall at 70 Collier Street, will reopen starting Monday, July 13, to provide in-person services to the public by appointment only. The hours of operation will be Monday to Friday, 8:30 a.m. to 4:30 p.m.

Appointments must be booked in advance by calling Service Barrie at 705-726-4242. Please call from 8 a.m. to 5 p.m. Monday to Friday to book your appointment.

The following services will be available by appointment:

• Marriage licences (Barrie residents only)
• Burial permits
• Freedom of Information payments and pickup of documents
• Payments for records requests, tax certificates and compliance letters
• Tax receipts
• Pickup/drop-off of engineering drawings
• Sewer Lateral Backup Program requests
• Payment and submission of business licences and renewals
• Debit purchases of waterfront parking passes
• Building permit payments
• ROWA permit payments
• Purchase of garbage bag tags
• Purchase of Barrie Transit passes
• Commissioning only of City documents and vital statistics
• Property tax and water/wastewater payments (if unable to use online options)

Please do not make or attend an appointment if you are sick or experiencing any symptoms of COVID-19. If required to assist with your transaction, only one additional person may attend the appointment. The City also asks that residents use debit or credit card to pay instead of cash or cheques as much as possible.

Access to City Hall

Access to City Hall will be via the Worsley Street entrance off the parking lot. Please arrive no more than 10 minutes prior to your appointment. A security guard will confirm your appointment before you will be allowed to enter the building. Also, please note that as of July 13, when you enter into a public indoor space, you are required to wear a face covering.

Barrie Transit Terminal Open

The Barrie Transit Terminal, located at 24 Maple Avenue, will also sell both resident and non-resident waterfront parking passes during the terminal's operating hours. The terminal is open seven days a week from 8 a.m. to 8 p.m. For residents requesting their free resident waterfront parking pass, please contact Service Barrie at 705-726-4242 or ServiceBarrie@barrie.ca.

Online Services Available

Residents are encouraged to continue to use online options whenever possible. Visit barrie.ca/OnlineServices for more information. Payments for invoices and bills continue to be accepted through the drop boxes located at the front and back of City Hall.