International students benefit from new Alibaba network service
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On July 9, Information Technology Services (ITS) launched the Alibaba Cloud Enterprise Network (CEN). This service provides lower latency connectivity for international students living in mainland China; most notably allowing students to access the U of T network and resources, such as Quercus, Collaborate Ultra and more. To date, the CEN service has more than 700 unique logins.
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Key ITS contacts
Feedback?
If you have questions and/or more information related to ITS, please contact its.prep@utoronto.ca. This mailbox will be regularly monitored.
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IT@UofT People — Sarosh Jamal
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After a short hiatus, ITS is relaunching its IT@UofT People series. This month, we feature Sarosh Jamal, DevOps Administrator and Software Infrastructure & Operations Lead within Enterprise Applications & Solutions Integration (EASI). In this profile, Sarosh discusses his community involvement work plus his lesser known personal hobbies, such as wood-working.
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Gartner for Tech Professionals — Resources
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Did you know: all U of T information technology professionals have access to a rich collection of IT resources via the Gartner Technical Professionals (GTP) services? There are a number of ways use this GTP license, including networking opportunities, research (access to 2,500 research documents) and expert advice (access to analysts via scheduled calls).
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U of T phonebook 2.0: searching made easy
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On July 29, you’ll notice that U of T has a revamped phonebook directory with a more modern, accurate and mobile-friendly website. Now you can easily search for staff, faculty members and division or department information using an accessible interface that’s available on tablets and phones.
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Transforming processes with SAP on Azure
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Recently, the ITS team avoided a costly hardware renewal with a Microsoft Azure cloud migration, teaming with Microsoft FastTrack for Azure. The University’s autumn-2019 SAP Administrative Management System migration paves the way for its SAP S/4HANA migration,
planned for late 2020.
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Education, Awareness & Culture team web page
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The Education, Awareness & Culture (EAC) team delivers creative communications advice and support to clients across ITS. EAC's work helps inform, educate, develop and drive engagement among key audiences across the tri-campus community. Learn more by exploring the team's new web page.
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 In July 2020, ITS provided an overview of its reporting dashboard on Google Data Studio as well as the use of ServiceNow’s Project and Portfolio Management (PPM) tool to the Enterprise IT Update Committee.
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Visit Wiki page for ACT major project updates
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The Academic & Collaborative Technologies (ACT) team develops and implements IT services that support the University's academic mission, such as Academic Toolbox. Learn more about the ACT's projects on their updated webpage.
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Upcoming Connect+Learn sessions: July 29 & 30
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 Connect+Learn sessions provide staff with training on common technologies and applications. The next sessions are:
- July 29, 12 p.m.: This is intended for SharePoint site owners and administrators who have questions, want to learn about a particular feature or need some assistance with content in the virtual bootcamp.
- July 30, 12 p.m.: Learn how to use Microsoft Bookings to manage desk space and keep track of reservations in these socially-distanced times.
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Now available: Self-enrol in University MFA service
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ITS' Information Security team is enhancing the cyber security protections of University-related accounts through a new multi-factor authentication (MFA) service called UTORMFA. Staff, researchers, faculty and librarians are invited to to self-enrol in UTORMFA.
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Security in the news: Zoom vulnerability, fake apps
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A researcher discovered a vulnerability for Windows 7 (or older) users who are running the Zoom video conferencing software on their devices. To exploit the Zoom vulnerability, an attacker simply tricks the user into opening a document file. Read more
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VoIP reporting and billing: streamlined
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As part of the University's transition of 12,000 faculty and staff from a Bell phone system to VoIP, U of T has now moved to an automated billing process with custom SAP Reports. This update increases efficiency and provides more transparency, including complete costs for line charges, hardware, long distance and the details of each charge.
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New measure calls for non-medical masks
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As of July 7, U of T implemented a temporary measure calling for non-medical masks or face coverings to be worn inside buildings that are normally publicly accessible to help limit the spread of COVID-19. This includes hallways, lobbies, elevators and other common use facilities.
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Podcast hub: Hear U of T experts and news
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Enjoying listening to podcasts? Check out U of T's latest offerings. They are:
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Six remote learning tips for U of T students
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With U of T planning a mix of in-person and remote classes this fall, many students will be accessing at least part of their studies online. Here are six tips to navigate some common challenges associated with remote classroom learning.
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HR & Equity updates its website and job system
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 Earlier this month, HR & Equity relaunched its website featuring simplified navigation, increased accessibility, streamlined content, faster load times and mobile optimization. In addition, the team launched a new University job posting and application system called SuccessFactors – Recruiting. The new recruiting module is part of the SuccessFactors Talent Management suite, which offers an enhanced digital workplace that is cost-efficient, modernized and collaborative. Read more
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Summer Hours
Please be aware Summer hours begin on July 2 and end on Labour Day (Sept. 7), shortening the work day by half an hour for all administrative staff. During this period, the standard office hours are 8:45 a.m. to 4:30 p.m.
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EASI Connect+Learn sessions
July 29 & 30, 12 p.m.
Participate in online lunch-time learning sessions about University enterprise applications. Join sessions via Teams. (No registration required).
- July 29: SharePoint Office Hours
- July 30: Booking Meetings: Managing Desk Space
Summer Thursday at Noon
July 30 & Aug. 6
Join us online for musical performances by faculty, alumni and students from the Faculty of Music. Learn more
Learning, Leadership & Culture courses
- Aug. 5, 9:30 am: Masterful Virtual Meetings. Register
- Aug. 22, 1:30 p.m.: Giving Feedback that Fuels Success. Register
IT@UofT Tech Talk
Aug. 11, 10-11 a.m.
IT professionals across the tri-campus community are invited to hear an update from Chief Information Officer Bo Wandschneider, followed by a Q&A session.
Register here
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Please welcome:
James McAllister
Business systems analyst, client support
Academic & Collaborative Technologies
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Congratulations to the following ITS staff for reaching U of T service milestones in July 2020.
Cidalia Carreiro — 40 years
Peter Eden — 20 years
Alex Tremblay — 5 years
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