Ultima Online Newsletter #40

Update August, 2019 View in browser

The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia!

Please encourage your friends to sign up on our web site.

Producer Notes

Greetings Everyone,

We hope everyone is having a fun and safe Summer! We are excited for the next Test Center release of Forsaken Foes! If you haven't already, you can check out the full publish notes which goes into full details on all the features we have planned for this publish including,

New rewards for the Huntmaster's Challenge
Treasures of The Sea Event
New rewards for Scalis, Charybdis, and Corgul
and much more!

We hope everyone gets a chance to visit us on TC1 and provide their thoughtful and considerate feedback on the UO Forum. If all goes as planned, our final TC1 release will be September 3rd. We will then go to Origin on September 10th and will be deploying world wide on September 17th!

Looking ahead to our next publish, Jolly Roger, and beyond - after reading and listening to player feedback about the current system of IDOC houses we will be starting a dialogue on the future of IDOCs in Ultima Online. We look forward to hearing your comments. Beyond that we also have a number of great holiday themed surprises coming in our next publish - so keep an eye on future newsletters and UO.com for updates!

The Meet and Greet schedule for September is,

Siege September 9th - 7pm ET
Mizuho September 23rd - 9am ET

The following are actions taken on accounts that were banned or suspended during the month of August:

1 - Disruptive Behavior
10 - Macroing
1 - Naming Violation
1 - Solicitation
6 - Multiboxing

See you on the High Seas,

Bonnie "Mesanna" Armstrong
Producer

Treasures of the Sea

This year's Treasures of Halloween event takes to the Sea! The Fellowship is offering some great rewards for those who are brave enough to cleanse the souls of the Soulbound! Visit Test Center today and give the new event a try before it hits production shards in September!

Question & Answer

1. Will the Merchant's Trinket work on the new Commission Vendors?

No they will not, this was also added to the item description in the Ultima Store to ensure no one misunderstands this.

2. Is it possible to add rubble to treasure hunting?

Rubble had a place when Magincia was destroyed, and we don't plan on adding it anywhere else.

3. Can we extend the timing for the Medusa Gate?

We have added this as a bug in our system.

4. Is there any way we can add new stone and marble furniture?

Yes it is possible, we can add this as a reward for future content.

5. Would it be possible to get a soulstone dye tub?

We don't plan on adding a soulstone dyetub, however we do plan on releasing new colors in the Ultima Store in the future!

Customer Service

ACCOUNT RECOVERY AND GENERAL ACCOUNT, BILLING OR TECHNICAL RELATED ISSUE
To recover an account, please email support@ultimaonline.com so that the Billing Support has a ticket in the system. Keep an eye out for the automated reply requesting account verification for the Billing Support Team to assist further.

• How to create an account or log into my account?
       http://uo.com/Account-Login-Guide
• How to manage my accounts after I’ve logged into the Account Center?
       http://uo.com/account-management/
       http://uo.com/faq/

PASSWORD ISSUES
To reset your password you must first understand which type of account you are resetting the password for.
EA Accounts, Mythic Master Accounts, and Mythic Product / Game Accounts all have separate individual passwords. All of which you can reset at our Account Center at https://accounts.eamythic.com/.

• To reset your EA Account password:
     * Please visit https://signin.ea.com/p/web/resetPassword
     * At the EA page enter the email used to log into your EA Account to change its password.
     * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here.

TERMINATED ACCOUNTS
If you have an account that was terminated by CS over a year ago and would like to have it back, please contact the Dispute Team from the email associated with the account at dispute@ultimaonlince.com for further investigation and a possible one-time reprieve.

IN-GAME SUPPORT
For in-game issues or question, please submit an in-game help request for a Game Master to contact you.
FEEDBACK
To submit your suggestions and feedback regarding game content, mechanics, or design, please send them to UO@broadsword.com.

EA ORIGIN - ORDERS, CODES, AND THIRD PARTY RESELLERS

Sovereigns Coin Codes purchased from EA Origin have to be redeemed on the Account Center; you cannot enter these in game.
Sovereign Coin Codes that have been redeemed are bound to the EA Account they were redeemed on and are only usable by the accounts linked with that EA Account; Sovereign Coin currency may not be transferred.

If you are having issues with your EA Origin purchase, follow this link to resolve the issue.

CODE PURCHASE DELAY
You may have noticed that Origin Store purchases made did not arrived as expected. The Origin Store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process. However, players who have questions or concerns regarding a store purchase can contact Origin Support for assistance using the below steps:

1) Go here, https://help.ea.com/en/contact-us/?product=origin&platform=pc
2) Select topic* - select Orders
3) Select issue*
4) Click on "Select contact option"
5) Sign in with your EA Account or click on "Get help from an advisor without logging in." if you're having trouble signing in.

THIRD PARTY RESELLERS
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of game time, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.

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