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SEPT/OCT 2019 | View Online
elon technology champions

From Our Meeting

Technology Champions Offer Service Desk Feedback 

Assistant Director of Campus Technology Support Whitley Holbrook was the featured speaker for the September meeting. Following the launch of Elon’s new IT Self-Service Portal this summer, Whitley checked in with the group to ask faculty and staff about their experiences using the tool and their impressions of the Technology Service Desk. A few common perspectives among the group: most now use the IT Self-Service Portal to request help versus calling the service desk; searching for services via categories is challenging, but the search option is helpful in overcoming that challenge; seeing the ticketing process and having the ability to correspond with those assigned to tickets within the portal is a great function of the tool; and video tutorials and additional help documentation would be beneficial. Whitley is appreciative of the feedback and looks forward to the continued growth of the self-service portal and other services on campus. “I passed on my notes from the meeting to a few other people within IT who can assist with areas of improvement, and I plan to continue revisiting Technology Champions meetings to discuss Information Technology at Elon,” she said. See tips for navigating key features of the IT Self-Service Portal. Read More

Provost, TLT Offer Workshop to Explore Respondus

Elon faculty and staff are invited to join a lunch and learn co-hosted by the Provost’s Office and Teaching and Learning Technologies (TLT) focused on incorporating technology tools in Moodle to increase your efficiency and deter academic dishonesty. TLT is piloting Respondus, a tool to address faculty concerns about spotting and deterring academic dishonesty. Respondus can disable access to external websites and resources on a student computer during testing, both on and off campus. The tool works in tandem with Moodle to assist in spotting and preventing academic dishonesty. Jessica Gisclair, Associate Professor of Strategic Communications and J.P. Lavoie, Senior Designer/Developer and Adjunct Instructor in Communications, will discuss how they implement the tool at a lunch and learn session on Thursday, Nov. 13 from 12:10 p.m.-1:10 p.m. in Belk Library 205. Register Now

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Upcoming Technology Events

Take OneDrive into Overdrive Part II

Tuesday, Oct. 29, 2-3:30 p.m.
Koenigsberger Learning Center 230

Reminder: Our session is coming up! All seats are full. We'll discuss convenient OneDrive features designed to help you stay organized and collaborate more efficiently. If you'd like to be added to our waitlist or request a one-on-one consultation, please contact us at tlt@elon.edu.
Confirm Your Registration

Outlook logo

Email Overload: Using Outlook in Your Everyday Life

Wednesday, Nov. 13, 2-3:30 p.m.
Koenigsberger Learning Center 230

Reminder: Our session is coming up! All seats are full. We’ll empower you to take charge of your inbox using built-in Outlook features across three platforms. If you'd like to be added to our waitlist or request a one-on-one consultation, please contact us at tlt@elon.edu.
Confirm Your Registration

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