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Dear <<First Name>> <<Last Name>>
ANNOUNCING JV-HELPDESK 2.4 RELEASE!
We are pleased to announce the release of JV-HelpDesk 2.4 Free and Pro versions today. Major changes include:
- Group Tickets - Users of the same Joomla user group can view and reply to tickets
- Ability to mark a reply as confidential in Public and Group Tickets
- File Downloads - Provide file downloads facility to Help Desk users
- Blurbs or Canned Responses for Staff members
- Comprehensive Permission based matrix system
- Integration with Community Builder
- Options for categories to decide the type of tickets that can be created in them viz. Private, Public or Groups
- Ability to create template file overrides - Applies to Free version as well
- Ability to view tickets of a specific chosen category in front-end in view ticket list
You can buy JV-HelpDesk Pro for as low as $39, which includes all the powerful and advanced Help Desk for Joomla features including the latest integration with Community Builder. Existing Pro customers can now download JV-HelpDesk 2.4 from My Account - My Purchases area at jv-extensions.com and upgrade their installations! The Free version can be downloaded from the product detail page.
Cheers
Niranjan, JV-Extensions
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