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#59 • 17 October 2019
A weekly round up of the CX stories that hit home  
Dear Earthling,

It’s been a busy couple of months. 

We launched a video series and released the first episode of the Customer Centric Podcast, all the while maintaining our regular pace of publication. And every night I come home to a very high-maintenance dog, who gleefully stops me from texting friends with a swat of his massive paw. Some days that cheeky paw-swat might be the closest thing I can claim to social interaction outside of work.

Yet, in this solitude, I have good company.

Even as we incorporate remote work into our lifestyle — along with the flexibility it supposedly brings — we struggle now more than ever to make time for friends and family. It’s not just a problem afflicting startup employees; flexible working hours have become a pervasive problem across different industries and roles. That’s because “flexible” rarely means employees having more time for themselves. Instead, it usually means they have to be connected to digital workplaces at all times, cover night or weekend shifts, or work through the holidays. 

But besides leaving us little to no time to focus on our personal lives, what toll do these schedules take on society?

I found the answer in this article on The Atlantic. Give it a look — it made me feel a little less alone in the struggle for that mythical work-life balance. 

Happy readings,
Maria

 
This week's top picks 🔖 
Why You Never See Your Friends Anymore
Unpredictable and overburdened schedules are taking a dire toll on American society.

Whereas people once shared the same temporal rhythms — five days on, two days off, federal holidays, thank-God-it’s-Fridays — weekly schedules are now shaped by the unpredictable dictates of employers.
🙌 How People Ops can help shape company culture
Why is People Operations different from Human Resources and what is its role in employees’ daily lives? Find out how we are defining company culture at Unbabel from our People Ops Partner, Teresa Silva.
📜 Were people really happier in the past? Millions of pieces of text suggest not.
Ever wondered whether people were happier in the past? We now have a much better idea, thanks to a new technique that involves analyzing the sentiment behind the words used in millions of pieces of text over the last 200 years. (And the answer is: people in the US are probably happier now than they’ve ever been, despite what you might think.)
💄 How Glossier’s New Employee Program Gathers Rich Customer Insight
Beauty company Glossier has launched a new program aimed at helping its more than 200 full-time employees exercise the brand motto of “devoted to the customer.” How? By having them work a shift on the floor of one of its retail stores.
Speaking words of wisdom💡

Where are your friends tonight?

— LCD Soundsystem
 
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