Thanksgiving Reservations
We are booking up for Thanksgiving! If you are needing services during this time we highly recommend you send over your request! We go on a waiting list every year!
The rates on Thanksgiving Day and Black Friday are Prime Time rates. On your invoice you will see these as a "holiday rate."
Keeping Your Profiles Clean & Accurate
If we stay longer at visits then the contracted time due to editing profiles and messaging clients to clarify deliverables or outdated profiles, we will charge for the additional time at the visit. Profile updates are our Clients responsibility, as the routines and instructions are set forth by you for your pets. Please, as a courtesy to our team, take the time to keep your profile up to date and current with your routines and instructions.
We cannot be held accountable for things we don’t know, or outdated information.
To update your account, click on the “My Info” tab, and the “Pet” tab. This will allow you all the information we have on file for our duties and responsibilities for your home and to each individual pet. Each field asks specific questions that will allow you to edit the information.
House Access by Codes (door and garage codes)
We have already experienced garage door pads and door key pads malfunctioning in the cold weather. If the door(s) or codes malfunction, it will be the responsibility of the Client to pay for the visit, arrange for a new form of entry with an emergency contact, and possibly book an additional visit with CS. If an additional visit is required for entry, the Client agrees to pay for the additional visit. To avoid this all together, HIDE A KEY!
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