Dear Friend,
People do a lot of shopping this time of year.
I dug way into the archives to find a post where notable customer experience experts such as Shep Hyken, Annette Franz, and Adam Toporek share their best tips for getting great service during the holiday season.
You can get even more ideas from this training video, How to Get Great Customer Service.
One of my best tips is to build rapport with the people who serve you. I know from experience that it can be exhausting to serve throngs of anxious customers during the holidays.
These seven tips are meant for customer service, but they also work when you're the customer!
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