📖 The Latest From The HelpDocs Blog
|
|
Matt hit a PR at the gym today. He broke a mental barrier and hit his heaviest deadlift yet. And he decided to reflect on how it took patience and having realistic expectations.
Share it:  | Read post
|
|
▲ All teams past a certain size become distributed, whether across rooms, floors, buildings, cities, or continents. But tech is only starting to explore and invest in remote workplaces, which means that, as an industry, we don’t really know what success looks like.
Share it: | Read More
Being customer-centric is more important than ever before. The internet levels the playing field for feedback on how businesses treat customers. With review sites, social media, screenshots, live streaming, and mobile video, a business can’t hide from a bad customer experience.
Share it: | Read More
Support tickets, customer service ticketing systems, help desk tickets — these terms are ubiquitous in the customer service software landscape. And most of the support software on the market uses “ticketing” to describe what their help desk does, because … that’s just what it’s called.
Share it: | Read More
Guru Empower 2019 was jam-packed with learning. With presentations from leaders of customer-facing teams, entrepreneurs, and even an NBA basketball star, this two-day conference taught us many lessons about knowledge sharing, building a business, and of course, individual empowerment.
Share it: | Read More
|
|
|
|
|
