TDL 2019 Community Survey Feedback
In May 2019 we offered a community survey to gather opinions and suggestions for the library. The information was used to inform decision-making during the Strategic Planning process. Some findings of the survey:
--> 34% of respondents visit the library weekly; 39% of respondents visit monthly.
--> 31% of respondents come to the library for books or audiobooks; 14% come for programs.
--> Requests for children’s programs were evenly divided between story times, craft activities, and performances. Saturday mornings or afternoons were the most requested times for children’s programming.
--> Requests for adult programming included healthy living, local/state history, craft programs and musical performances. Weekday evenings at 7:00 were the most requested times for adult programs with weekday or weekend afternoons a close second.
--> 37% of respondents use digital resources on a monthly basis.
--> 93% of respondents said the open hours of the library work with their lifestyle.
--> 52% said having the library open on Sunday year around would be the most helpful change in library hours - it’s currently open Sundays from October through April.
--> The largest majority of respondents learn about library programs through the e-newsletter or the website.
--> 83% of respondents rated customer service at a 5 on a 1-5 scale.
--> 97% of the respondents have a library card.
We’ve read and considered the survey suggestions carefully and have already implemented some of them.
--> Our Children’s Librarian, Mrs. Reasoner, has begun a series of daytime storytimes.
--> Reference Librarian Chuck Harpst has added some programs to the TDL Adult Programming schedule based on survey suggestions, such as Travel Tips and Plant-Based Diets.
--> We have increased the number of audio books, e-books, and large print books we purchase.
--> We are in the process of updating our website to make it easier to navigate. Our catalog was recently upgraded so it’s easier to search by title, author or keyword.
--> We are gathering statistics on library visits and will use them to make a decision regarding any change in library hours.
If you participated in the survey - thank you so much! If you were not able to participate, please try to catch the next one in 2021!
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