As a six-time CEO, fellow Forbes council member Terence Mills knows profitable enterprises are built by employing effective technological and digital strategies. He also understands the role human capital plays in making any technology or digital strategy a success. Today, Terence is the CEO of AI.io, Terence and his team help companies in the healthcare, entertainment and travel industries unlock the potential of Artificial Intelligence. At the upcoming 2020 Product Innovation Summit, he will discuss “The Future of Work”, sharing his thoughts on what the future of work might hold, and how it applies to every member of the audience as he walks them through a real healthcare industry example from vision to conceptualization.
Prior to the holidays, Terence and I took a few minutes to talk about AI, the future of work and the importance of human capital.
Teresa: Can you explain what you mean by The Future of Work?
Terence: The Future of Work is an interesting term. It is not only about technology. Everything that we develop, in terms of AI or blockchain today, touches everybody in an organization. As a developer, you cannot go into a hospital and say to the c-suite that you want to implement a solution that solves your coding problem. You can’t just be a developer delivering a solution. You also need to bring an entire suite of services that are part of the AI that includes training, rehumanizing of time that could include downsizing or upsizing, that may include HR capital in a variety of different ways. If you don’t do these things, you aren’t going to get any customers to adopt on a large scale. I think that is where people get lost. AI changes the way work gets done, but it changes not just from the technology standpoint, but also in terms of employee behavior, employee retention, employee motivation, skillset and more. That is something that needs to be considered before any company invests in an adoption of this technology.
Teresa: What are the key things you think every company needs to consider about when it comes to AI innovation? READ FULL INTERVIEW
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