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Covid-19 Update

We've included some tips in this newsletter on how you can stay informed, safely cleaning your tech, remote tele-help and staying connected while social distancing.

For the next few weeks, if you are signed up for a class, please check with the registration center at the hosting site to confirm the class is happening as many public centers are choosing to close or limit classes.

As a precaution, we will be limiting our in-person consultations. We are available, but will try to assist first by phone or remote-connection. If you need help, call our hotline (415) 325-5790. We will return your call and try to help you over the phone. We also offer services via teleconference and screenshare. See more info below.

While we hunker down, we also wanted to share resources you can use to get information, stay connected to your friends and family, keep entertained and maybe even learn something new! Stay safe and read on...

Get Safety Alerts on Your Phone with Nixle

Nixle is a text messaging service to get alerts in case of emergency. The county agencies (police, fire, etc...) will send alerts directly to your phone. To get the alerts, send a text to: 888777. In the message area, enter your zip code.

Wash your hands... and your phone!

Along with washing your hands regularly, you'll want to get into a habit of cleaning your technology. Some of the most dangerous bugs have been found on the plastic and glass surfaces of smartphones. From there they can make their way to your fingers, your face, your desk, the local restaurant, and all the other places you put your phone down. So, just about everywhere.

The good news is that disinfecting your phone and your other electronic gear doesn't need industrial-strength chemicals or hazmat suits. Before you start, power down the device, remove any cases, and unplug any accessories so you've got full access to the phone. Start by using a soft micro-fiber cloth. Use that to clean debris from the surface. You can use soap and water (carefully) to disinfect your device. Manufacturers including Apple recommend using a 70 percent isopropyl alcohol wipe or Clorox Disinfecting wipes. Gently wipe the hard, nonporous surfaces of your device, such as the display, keyboard, or other exterior surfaces. Don't use bleach! Avoid getting moisture in any opening, and don't submerge your device in any cleaning agents. 

You don't have to thoroughly disinfect every time you pick up your phone. We recommend disinfecting once a day, after others have used your phone or after going out. Once things settle down with the virus, weekly disinfecting should be sufficient. Watch this short video to see how to clean your phone.

Tele-Help: Connecting from Home

Need help with passwords, photos, more? Having trouble getting your devices to work together? We can help you to get the most of your technology in your home. We offer one on one in-home tutoring and consultations. Discounted multi-session tutoring packages also available. Want a private class? Round up a few friends, and we can set up a private class just for your group!

During the mitigation period of the virus, we are offering a special for tele-help. Call us and we'll figure out if we can help over the phone. We also can offer to remote connect to your device and talk you through solving issues. For short calls, 15 minutes or so, we won't charge. For tele-help, we use software to remote connect to your device. Our rate for tele-help is $70/hour (a discount from our regular $85/hour in-person rate). We're here to help!

Call us at (415) 325-5790

Cyber-Travel

Stuck at home? Go to Google's Arts & Culture page to visit museums and sites around the world from the comfort, and safety, of your couch!

Use Tech to Bridge the Social Distance


If you're at home and limiting your interactions with others, it can be quite lonely. Technology can help! This is a good time to practice using video chat tools to connect with your friends and neighbors. Apple iPhone/iPad users can use Facetime to visually chat with other apple users. Everyone can use apps like Skype and What's App to communicate via video chat as well. To use those programs, you'll need to download them from your app store, setup an account and then contact your friend to connect. You both need to be using the same app (ie Facetime, Skype or What's App) in order to connect.


Connect and Learn - Well Connected 

Stuck at home? This is a great time to learn something new! Well Connected is a FREE phone and online program offering activities, education, friendly conversation, and an assortment of classes and support groups to older adults (60+) accessible from the comfort of home.

Well Connected participants can do a variety of classes and activities including:

  • play a game
  • write a poem 
  • go on a virtual trip/tour
  • meditate
  • share gratitude 
  • get general advice from a lawyer
  • connect and engage with others every day across the country
All classes and activities are accessible by phone and some are available online. Call (877) 797-7299 or go online to register and get the latest catalog and calendar of activities. Well Connected is a Community Service of Covia and is free of charge to all participants.

Follow us on Facebook

We'll be posting updates on class offerings (and closures) as well as sharing more tech tips to keep you busy and connected! Click HERE to go to our page and hit Like to get our updates.

Spring/Summer Class Calendar

See our calendar for list of upcoming classes and registration information. Each center handles the registration for their class. 

During the Covid-19 emergency, be sure to call the hosting center to confirm classes will be happening as scheduled. We will also post updates to our Facebook page.

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Phone: (415) 325-5790

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