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Dear Service Researcher,

It's time for a new issue of the SERVSIG newsletter. In this issue, Jan Schuhmann explains why companies still have problems when it comes to digital servitizationHarrison Pugh reflects on the wonderful service community, Mike Brady shares his view as an editor on interdisciplinarity and we introduce you to Taruna Devi Ramnarain from the University of Mauritius.

Today is also the deadline for many interesting conferences (La Londe 2020, France; GLOSERV2020, Naples; GMC2020, Seoul) and special issue calls (JSR: Transformative Service ResearchIJIM: Technology Meets Marketing).

Finally, we need our service community to find the right recipients for the SERVSIG Best Service Article Award 2019 (deadline Feb 28th). Please think about, who you want to nominate for the award and mail it to the corresponding committee chair. We are looking forward to receiving your applications and nominations!

I hope you enjoy this issue!

All the best from Boston

Werner Kunz
Editor SERVSIG News


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From our Community

The Strive for Profitable Digital Service Business Models

Servitization is a well known concept in our community, but the practical implementation is still a challenge for many companies. Jan Schuhmann, Emerging Service Scholar 2019, shares the discovery from his research and calls for a focus effort to help these business. More here.

The Welcoming Nature of the Service Research Community,
Out of the Blue

Harrison Pugh, Univ. of North Carolina, reflects on the wonderful service community and raises concerns that service scholarship in the U.S. may vanish. More here.

Mike Brady on Interdisciplinarity from an editors view

In case you missed LTAS in NYC. Mike Brady talked about, why do editors care about interdisciplinary research? See some highlights of the talk here.

A New Generation - Taruna Devi Ramnarain

More people are constantly joining our service community.  In this video series, we want to introduce them to you. Get to hear the inspiring story of Taruna Devi Ramnarain and her experience with IRSSM. See the video here.

Google Search Marketing for Academic Articles

Rachel Matela, Rollan Schott and Julia Fehrer explain in their article, how to optimize academic articles, so they can be found easier by search engines and people. More here.
If you are interested in writing a guest article for the service research community please contact me

SERVSIG News

Service Literature Alert

New Service Literature Alert! Articles published in Nov/Dec 2019. Be prepared for a lot of good articles. Articles in Service Journals here: part 1 / part 2 / part 3  

Service Articles in Non-Service-Specific Journals here: part 1 / part 2

Leonard L. Berry Award

The AMA Foundation seeks nominations on the Leonard L. Berry Award for an exceptional marketing book published within the previous three years (2016-2019). Deadline: 15 May 2020. More here.

Call for Awards

BESH Doctoral Research Award for Well-Being

KU Research Institute for Business and Economics in Service of Humanity (BESH) is pleased to invite applications for the 1st Annual BESH Doctoral Research Award from doctoral candidates in the fields of Business or Economics. 
Deadline: 1 March 2020. More here

Next Events
(all recent event announcements here)

2021 TCR Conference
Call for track proposals

Transformative Consumer Research (TCR) conference, 27-30 June 2021. McIntire School of Commerce, University of Virginia (Charlottesville, VA). Deadline (track proposals): 31 May 2020. More here.

Graduate Scholar Roundtable
at the Ohio State University

At the OSU’s Graduate Roundtable, 3-5 April 2020, Participants will work in research groups to develop innovative ideas for publication in leading academic journals. Apply by 31 January 2020. More here.

La Londe conference 2020

16th International Research Conference in Service Management, La Londe les Maures, France, June 2-5, 2020, Submission deadline: January 31, 2020. More here.

2020 Global Marketing Conference in Seoul

The next Global Marketing Conference (GMC) 2020 will be in Seoul, Republic of Korea, 9-12 July, 2020. Submission deadline: 15 January 2020. More here.

Excellence in Services International Conference 

Known in the past as Toulon-Verona Conference, the Excellence in Services International Conference will be hosted in Coimbra, Portugal, 3-4 Sep 2020. Deadline 30 June 2020. More here.

CHIMSPAS 2020 
Bielefeld, Germany

2nd International Conference on Challenges in Managing Smart Products and Services (CHIMSPAS 2020), 27-28 August 2020, Bielefeld University, Germany. Deadline (500-word Abstract): 1 April 2020. More here.

Competitive Advantage in the Digital Economy in Venice

Competitive Advantage in the Digital Economy (CADE2020) Forum in Venice, 8-10 June 2020 is an exclusive three-day event, bringing together academics and practitioners to discuss the challenges of the digital economy. Deadline: March 10, 2020. More here.

CCIS-CE Symposium 2020 at Noosa Beach (Australia)

The two-day "Co-creation in Service and Customer Engagement Symposium", 15-17 Jul 2020, will be held just after the SERVSIG conference, at the gorgeous Sunshine Coast (North of Brisbane). More here.

GLOSERV 2020 in Naples

Global Conference on Services and Retail Management, 7-10 April 2020. University of Naples Federico II, Naples (Italy). Deadline: 31 January 2020. More here.

Call For Papers
(all recent call for papers here)

Living and Working with (Ro)bots

Special Section of the Journal of Service Management & GMC 2020.
Deadline Abstract: January 31st, 2020, Full Paper: October 1st, 2020
Guest-Editors & Track Chairs: Werner Kunz & Arne De Keyser
More here.

JSR SI Transformative Service Research (deadline extension)

Journal of Service Research Special Issue “Transformative Service Research and Unintended Consequences: Helping without Harming”. Editors: Christopher Blocker, Brennan Davis, Laurel Anderson. Submission deadline (extended): January 31, 2020. More here.

Industrial CE design

Special Issue of Industrial Marketing Management (IMM): Customer Engagement Design in Industrial Innovation (Industrial CE design). Guest Editors: Hollebeek L.D.; Keeling D.I.; de Ruyter K. Submission Deadline (6,000-8,000w. papers): July 30, 2020. Read more here.

 

Customer experience and retention in a multichannel banking context


Special issue from International Journal of Bank Marketing. Guest co-editors: Nizar Souiden and Riadh Ladhari. Submission deadline: 31 March 2020. More here.

Dark side of B2B relationships

Special issue of the Journal of Business Research. Guest Co-Editors: Piyush Sharma, Russel PJ Kingshott, Tak Yan Leung, and Ashish Malik. Submission Deadline: May 31, 2020. More here.


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