April visit to Washington DC
I'll be in the DC area from April 22 to 28 and appointment slots are now available on my website for existing customers. You can use this link to select a time or you can use the umbrella icon on your Mac if you have my diagnostic software installed.
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If your needs are largely related to your Mac rather than iPhone, network, or printer, you're welcome to book a remote appointment instead of a housecall. We can easily do a screen sharing session. You'll find a lot more available time on my calendar for remote calls, and we can take care of your problems sooner rather than later.
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Scam warning
Just a reminder to all of my readers and customers: computer-related scams have been getting more common in the past year or so, and they are getting trickier. Here are a few tips to spot them:
- The more urgent something sounds, the more likely it is to be a scam. Generally when there is something important you usually have 14 to 30 days to react, not minutes. Breathe.
- Don't trust Caller ID. It's as easy to fake as putting a different return address on an envelope.
- Don't trust someone just because they call or email and say they are with Apple/Microsoft/the court/police/your doctor/bank/even a family member. Ask for a reference number so you can look up a legitimate phone number to call the organization and confirm. It's surprisingly easy to find out who you bank with, what doctor you go to, what county you live in, or even what relatives might be traveling.
- Be wary of someone who tells you you have a virus on your Mac. There are virtually no viruses on Mac, and someone unexpected will not call you or email you to tell you that you have one. What Macs do get are usually called malware or adware, and that's usually the terminology someone will use if they know what they are talking about.
- Anyone who asks you to buy a gift card such as iTunes or Google Play is almost certainly a scammer. They can pretend to be a coworker or family member and once you give them the card number they are as spent as cash. Your credit card company will not refund you because you bought it.
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Recent tips
This month I've got lots of great tips posted on my blog, including what to do when (and more importantly, before!) you spill water on your Mac.
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