A Coronavirus Update from Cascade
March 12, 2020
With the emerging and rapidly evolving situation regarding the outbreak of the coronavirus (COVID-19), Cascade has made the decision to activate our Business Continuity Plan (BCP) effective immediately. As part of this BCP, Cascade will respond to this situation appropriately by taking guidance from various resources (including governmental, legal and other) and keeping in mind the health and safety of our employees, customers, vendors and the community.
The objective of Cascade’s BCP is to be readily able to continue to serve customers, provide a clear and safe action plan to employees and on-site personnel, and mitigate the negative effects disruptions can have on Cascade’s operations.
Currently, we are still operating as normal for pickups and processing of IT assets out of our Indianapolis and Madison, WI facilities. We will alert any affected parties if these plans change. For now, we are taking the following precautions and want to be sure you are aware and involved . . .
The current Business Continuity Plan (BCP) as it impacts our customers and the community
Cascade has developed internal programs and practices to mitigate the risk of exposure to and spread of the COVID-19 virus as part of our operations. The following activities relate to our interactions with customers, visitors and the general public.
- Cascade strongly discourages any outside parties from visiting any of our facilities if they exhibit symptoms of the COVID-19 virus or an acute respiratory illness. We may restrict access to our facilities at any time. Please seek alternative means of interacting with Cascade whenever possible (phone, email, video conferencing, etc.)
- To prevent Cascade staff and others from contracting the virus while traveling for work or performing work at client sites, the following measures should be followed.
- Cascade staff that present symptoms of acute respiratory illness should not be traveling for work.
- When setting up remote pickups in regions that may have a higher exposure risk to COVID-19, Cascade Customer Service will, as appropriate, ask site contacts how the organization is addressing the risk and if there is anything Cascade needs to prepare for in anticipation of the upcoming pickup. The responses from customers will be recorded and communicated to on-site staff.
- Cascade staff should practice good hygiene while traveling for work. Cascade will provide additional hand sanitizer and disinfectant wipes for staff to take while traveling.
- If staff are put into a situation where they may impacted by the effects of Coronavirus (stranded while traveling, potential exposure, etc.), they should contact a member of the BCP Team for a response.
- Core members of the BCP team will meet regularly to monitor the situation and take action as necessary.
- If necessary, we will take additional steps to minimize the risk to employee health and safety while maintaining appropriate staffing to serve customers.
- If an outbreak creates a Force Majeure event, Cascade may need to suspend pickups of equipment. Cascade will communicate to all affected customers if any disruption of service is necessary.
Any official communications about the response to COVID-19 by Cascade that impacts our customers and the general public will be posted on our website at: https://cascade-assets.com/about/COVID-19_BCP.html
Cascade's BCP Team will provide official guidance on our response. The team is:
- Neil Peters-Michaud, CEO, npm@cascade-assets.com, 608-316-6637, 608-345-6144
- Laura Gill, HR, lgill@cascade-assets.com, 608-316-6671
- TJ Barelmann, Director of Operations, tj@cascade-assets.com. 608-316-6634
If customers, vendors or anyone else has a question about Cascade's response to the COVID-19 outbreak, please contact one of these individuals or your assigned Customer Service representative. Thank you and stay safe.
Best Practices and Other Resources:
The best way to prevent illness is to avoid exposure to this virus. However, as a reminder, the CDC always recommends everyday preventive actions to help prevent the spread of respiratory diseases, including:
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose, and mouth.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
The following links help provide a summary of COVID-19, as well as providing information through frequently asked questions.
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