A message for our members, borrowers and lending partners:
You’re part of the Self-Help family and we want you to know your health and well-being is a top priority. As we monitor the impact of the coronavirus (COVID-19) and the situation continues to evolve we are committed to remain responsive to your financial needs.
Members can access your account 24/7 through online or mobile banking, where you can make payments, view transactions, check account balances and more. Member Services is also available by phone at 1-877-369-2828, Monday through Thursday, between the hours of 7:00 a.m. to 5 p.m., Friday from 7:00 a.m. to 6 p m., and on Saturday from 9:00 a.m. - 1:00 p.m. (all Pacific Times)
Not yet signed up for mobile banking? Member services can help. Be sure to give them a call.
We encourage you to take advantage of these online resources. We have also taken several precautionary measures at each of our branches to ensure we are following best practices to mitigate risks for our team and the public. Drive-up teller service is also available at many branches. We ask that you please refrain from visiting a branch lobby if you are not feeling well.
We’re here to help find solutions and understand that the impact of COVID-19 may affect areas beyond your control. There may be instances where members find themselves facing financial difficulties. Our team is here to help.
- Mortgage borrowers can call our hotline at 877-369-2828, ext. 7648 for residents in the Midwest and ext. 7214 if you live in California. We can offer financial guidance and discuss options and solutions that may be available to you.
- Car loans, signature loans and other consumer borrowers can determine what options may be available by calling our collections team at 209-342-3795.
- Commercial loan borrowers can contact their loan officer or commercial loan servicing at 1-800-747-3215.
Not sure who to call? Member services can help you find your way. Call 1-877-369-2828 during the hours mentioned above.
We will continue to monitor this quickly evolving situation and are here to assist members as needed.
Finally, keep up to date with the latest information from the Centers for Disease Control and Prevention website at cdc.gov. Be sure to follow our website and social media pages for the most current branch information that affects our members.
Thank you for being part of the Self-Help family. Let's all work together to stay safe, healthy and well informed.
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