PWC joins our community in being proactive to protect our customers and employees to minimize the impact of Coronavirus (COVID-19).  We are closely watching  the quickly evolving situation and are committed to continuing to provide you safe and reliable utility services while implementing alternative ways of doing business and remote communication to limit the spread of the virus.

Understanding this situation can create hardship or financial difficulty for our customers, we encourage customers to contact us if you need assistance with payment extensions or arrangements. Our Customer Service Call Center (910-483-1382) is available Monday through Friday from 8 am - 8 pm.

PWC's Customer Service Payment Center will be closed to walk-in traffic through March 30. Our drive-thru will be open to accept payments during normal hours - 8:30 am through 5:30 pm. All other customer service transactions can be conducted by phone (910-483-1382). FAST Bus Service to the PWC Payment Center has also been suspended during this closure.

We offer numerous payment options that do not require face-to-face contact, including a new self-service payment station located in the drive-thru lane at our Payment Center. This new option accepts cash, checks, cards and money orders, applies payments immediately and provides receipts.

Our Online Account Manager provides you both payment options along with current and historical account, billing and usage information.  These options are also available through our mobile app which is available for both Apple and Android phones. Look for the PWC logo in your app store.

Please note other information regarding your utility services and the impact of COVID-19:

• Please be very cautious of scammers who may attempt to take advantage of the uncertainty of this situation. Please remember PWC and its employees will never call or contact you and request immediate payment to avoid disconnection.
• Thru March 30, PWC will not disconnect services for non-payment.  Please note, bills are not being waived but we are allowing customers additional time to pay.  We do encourage you to call and arrange payment plans if needed because the longer payments are delayed and services continue, the more the amount owed becomes and it can become more difficult to pay the larger amount.
• If you are using sanitizing/disinfecting wipes, baby wipes, etc., please dispose of them properly in the trash. Although they may indicate they are “flushable”, wipes do not breakdown in your/our sewer pipes.  As a result, they cause blockages, sewer backups and costly issues/maintenance to both customers and our system and plants.   If wipes (or other improperly disposed items) cause blockages in a customer owned connection to our sanitary-sewer system, it is the customer's responsibility to pay for the repair/maintenance cost.
• Our drinking water is safe from the COVID-19 threat. The World Health Organization notes that conventional water treatment methods, which utilize filtration and disinfection (PWC’s Chlorination and Chloramination treatment methods) inactivate the COVID-19 virus and are effective against other Coronaviruses
• Our Power and Water Conservation Expo, scheduled for March 27-28, has been postponed.

To stay up-to-date on PWC's Coronavirus response, visit our website: https://www.faypwc.com/. Also follow us on social media (Facebook, Twitter, Nextdoor) @FAYPWC

For the latest Cumberland County updates, visit https://www.co.cumberland.nc.us/covid19

For the latest information on COVID-19 as it relates to City programs and services, visit www.FayettevilleNC.gov and click on the link provided in the alert banner.