E-VISIT INFORMATION & CURRENT FLEX PT

RESPONSE TO COVID-19

E-visits

Flex Physical Therapy is now offering E-visits for our patients that are unable to make it into the clinic due to Covid-19 concerns. If this is something you are interested in, please contact your insurance company to verify if they cover physical therapy E-visits and then contact our office at 425-483-4270 to schedule an appointment.

You will want to ask your insurance company if they cover E-visits, specifically for physical therapy. If they ask you for a code, we will be billing either one of the following codes: G2061, G2062, G2063 OR regular physical therapy codes with a modifier that shows the visit was done remotely (this will depend on what your specific plan allows).

 
FAQ

1. What is an E-visit? E-visits are non-face-to-face patient initiated digital communication (ie, like skype or facetime, although we are using a HIPAA compliant platform called doxy.me).  You can do this in the privacy of your own home or wherever you are comfortable, as long as you have access.
2. What do I need to do? Contact Flex PT and advise you would like to set up an e-visit with your therapist. We will send you an invite via email with a link to the HIPAA secure platform doxy.me. You will just need to click on the link at your scheduled appointment time and the therapist can then start the e-visit. (Please call the office and our staff can assist you if needed)
3. What equipment do I need? You will need a webcam and microphone to use a computer, or you can use your smart phone or tablet. If you do not have access to the required equipment we may be able to have a phone or email conversation with you. Please contact our office for specific information.
4. Will this cost me anything? As stated above you will want to contact your insurance directly to verify E-visits are a covered benefit on your plan (using the codes listed above) The usual physical therapy benefits will apply (ie copays, co-insurance, deductibles -which you can ask your insurance plan about as well).
5. What if my plan does not cover it or I do not have insurance? Contact our office directly for information.

 
If you have any further questions you contact Catrina at info@flexpt.com or call the office.

Clinic Visits

• Have any symptoms of respiratory illness, including fever, cough or difficulty breathing. 
• Have been in contact with someone with known or suspected Coronavirus (COVID-19). 
• Have visited or been in close contact with anyone who has visited in the last 14 days countries/regions that the CDC declares high risk of infection spread. 

• Screening of all patients prior to each visit 
• Social distancing -every effort is being made to keep staff and clients 6 feet apart including modifying schedules to reduce patient-to-patient interactions.
• Continuous disinfection of all common areas including treatment rooms, gym space, door handles, equipment, contact surfaces at the front desk and waiting area
• Mandatory use of proper hand hygiene among our staff to include frequent hand washing and / or use of alcohol-based sanitizer
• Proper cough and sneeze etiquette 
• Providing hand sanitizer for all patients upon entering and leaving the clinic 
• Staff and patients are asked to stay home when ill 
• Sanitizing all equipment and surfaces in between each patient