Dear Friends,
Sue and I want you know how the team at the Inn is working to support you and your travel plans. As the situation around the coronavirus continues to evolve, we are doing everything we can to ensure your travel safety and to provide you the flexibility warranted in these times. So, in straightforward, plain speak, here is what we are doing for you and us.
Your Travel Safety
The safety of you and our team members is our highest priority. We are monitoring the guidance of the World Health Organization and the Centers for Disease Control regarding the spread of the virus in order to adapt our cleanliness and sanitation execution accordingly. Our focus is to ensure we meet your needs while doing our part to keep our team safe.
We have implemented enhanced sanitary practices at the Inn. While our cleaning and sanitary practices have always met the highest industry and regulatory standards, we asked ourselves what more we could do. I won’t go over the complete list here, but to give you some examples, our sanitation checklist now includes things like the bottle of honey for your tea, the doorbell by the reception desk and the keys to your room.
To keep you safe, we have always asked our team members to stay home if they feel sick. We have reinforced this policy to them. If you are not well, tell us and don’t come to work. But Sue and I don’t want you to worry about the financial impact to our team that you know so well. We have always had, since we bought the Inn in 2013, a paid sick time policy. Our valuable team knows that if they stay home when ill, they’ll still be paid for the time missed.
Your Travel Flexibility
Given these unique circumstances we are making adjustments to our policies to give you extra peace of mind:
- We have modified our cancellation policy for all existing and new reservations for stays through April 30th (this cutoff date will be reviewed periodically as we learn more from the CDC.) If you wish to reschedule a reservation that would occur during this period, as before, any deposits you’ve made will be applied to the rescheduled stay. What's updated is if you don’t reschedule, your deposit will be refunded less a substantially reduced service charge of $25 regardless of the cancellation notification time. The 14 day notification period is waived during this period.
- If you need to adjust reservations made via our web site, please contact the Wolf Cove Inn directly. If you need to adjust reservations made through another travel site (e.g. Expedia), please contact them directly for assistance.
What You Can Do
Please do your part to keep other guests and our team safe. If you’re feeling under the weather or have recently returned from a high risk area, for the health and well-being of other guests and our team members, we ask you to please not visit our Inn until you have completed your self-quarantine at home or your illness has passed.
Thank you and be well,
Sue, Roy & your friends at the Wolf Cove Inn
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