Dear Valued Client

On the 11th of March, COVID-19 was upgraded to a Pandemic by the World Health Organisation. At that time there were over 100,000 cases world-wide and over 4000 deaths.  Schools have closed down in the worst-hit countries. New Zealand has eight confirmed cases but the worst-case scenario forecast by the ministry of health for NZ is that 40% of the population catches it over an 8 week period. This could mean 30% of staff being unwell and unable to work. It could mean hundreds of elderly at risk with health services unable to meet the demand.

PRACTICE DRILL - Charta are taking action and have implemented a contingency plan for our staff, clients and customers. Tomorrow the 16th March we are doing a practice drill where we close the office and everyone works from home. 

For all Charta tenant and property management matters please call or email Roseanne on 021 608 444 or roseanne@charta.co.nz.
For sales and marketing contact Howard@charta.co.nz or on his mobile 021 973389
For accounts contact anton@fidelta.co.nz or his mobile 021 0248 0683
For admin and water queries contact varsha@charta.co.nz or phone 021 319 444
for all other queries please email donna@charta.co.nz or phone 021 2368245
 

ACTION PLAN

There are a couple of scenarios that we are preparing for and that may or may not effect our service to you.

STAFF: are taking precautions and will use face masks and gloves when attending viewings, inspections, installs and vacates.  We have provided them with anti-bacterial wipes and have hand-sanitiser on order and recommending they use these.  They have been briefed on practising good hygene etc.

OFFICE CLOSURE: If we should have to close the office, the team is well set up to work remotely.  In the case of a complete staff lock-down we will have to postpone all field work for 2 weeks.  That includes viewings, inspections, installs and vacates.  If your property is affected by this we will immeidately contact you and reschedule where possible. We have requested them to cancel/postpone any overseas travel for the duration.  
If someone in the office is confirmed with Covid-19, the entire staff will be quarantined for 2 weeks, tested and working remotely for the duration.  After the 14 day period and we have results, we will return to work as normal on essential services only (urgent maintenance and rent roll).  
We will inform you should the situation arise.

ADMIN:  Because our administration systems are automated and cloud-based we are able to access remotely.  Our administrative staff are able to work from home and make sure that your rent gets paid.  If there is any delay, as above we will let you know as soon as possible.

REDUCED ABILITY TO PROVIDE SERVICES:  If our contractors and maintenance people are unavailable we have sourced "back-up" contractors for the short term.  It may be that we will have to concentrate on urgent maintenance and repairs only and postpone non-urgent ones.  If this happens we will inform you as soon as is practical and ask for you understanding when it comes to completing maintenance issues.

kind regards
The Charta Property Team