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Dear Valued Client / Associate,
In light of the recent COVID-19 virus concerns, Synectic would like to share with you what we are doing to assist with managing the impact on our community. We would also like to take this opportunity to address any concerns you may have regarding the direct impact to your business and to reassure you that we will continue to deliver high quality and reliable service. We understand that the impact of the virus within Tasmania is still relatively minor, but we feel we should be prepared.
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In addition to the usual cleanliness, contact and quarantine measures, below are some of the key policies that we are implementing which may affect on-site attendance and meetings between Synectic and you/your organisation.
We feel it is important we keep business going as per usual. Accordingly, and based on the current advice, our offices remain open and we will continue to see clients as required. However, we have implemented the following protocols to protect the safety of all concerned:
Our Offices
- We ask you to refrain from visiting our offices if you are unwell, have recently returned from overseas travel, or suspect you may have been otherwise exposed to Covid-19
- All clients and other visitors are asked to book an appointment prior to attending the office
- At the time of making your booking you will be asked some simple questions to help us assess risks related to Covid-19
- Where appropriate, we will suggest “virtual” meetings (e.g. phone or video conference) as an alternative to an on-site meeting
- Where clients feel more comfortable, we are pleased to accommodate any request for a “virtual” meeting
Remote Working
- Some of our team are already working effectively from home and others may do so in the near future.
Building Closures
- Potentially, buildings may be closed at some stage by authorities or by our own determination. Many of our internal systems, including our phone systems, are cloud based. We already have capabilities to work remotely and our services should have minimal interruption if we need to make the call for our team members to work from home. We have the requisite tools and policies in place, ready to go if required.
Health and Wellbeing
- Any team member feeling unwell is requested to stay at home, be tested if applicable, obtain medical clearance if required, and work remotely.
Events
- Training and other group events will be either cancelled, postponed or moved to “online” rather than “in person” formats, leveraging collaboration tools wherever possible.
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We would like to stress that the policies above are a result of abundant caution rather than any sense of panic. However, this is a constantly shifting scenario so please keep up to date with announcements from the Australian Government and public health authorities, in addition to any updates we provide you. Thankfully we have many modes of communication open to us all.
Thank you for your continued trust in our firm, we look forward to helping you through these times. We will continue to monitor the impact of COVID-19 and will make the necessary changes to our business activities as required.
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