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BIKI WILL CONTINUE TO OPERATE
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At this time, we have been instructed to continue operations to support the transportation needs of our community. The Biki system is currently operating 24/7 and we are working diligently to ensure bikes are available during this challenging time. We want to share the actions we’re taking to help protect you — and what you can do to stay healthy.
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Although the system is available, riders are urged to stay home and only use Biki for essential trips, including:
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WHAT WE'RE DOING
Our operations team (Secure Bike Share) deserves a huge shout-out for their hard work to ensure our system remains as accessible, safe and clean as possible. The following protocols have been implemented:
- We have shifted our focus from rebalancing stations to enhanced sanitation and cleaning of equipment during this emergency.
- Biki Crew members are performing enhanced cleaning of equipment during all visits to Biki Stops and when bikes are brought into the workshop.
- Biki Crew members now wear gloves in the field, van, and workshop.
- Biki vans' are disinfected at the start and end of each service shift.
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WHAT YOU CAN DO
If you need to use Biki, we recommend the following safe practices to help prevent the spread of coronavirus:
- Don't leave home and don't use Biki if you are feeling sick.
- Wash your hands before and after each ride and consider wearing gloves as a precaution.
- Avoid touching your eyes, nose, or mouth with unwashed hands.
- Practice social distancing by riding solo and staying 6ft from other riders.
- Be patient with us! We have shifted resources from rebalancing bikes to cleaning equipment. Plan ahead and download the Biki App to check the bike availability at each station.
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BIKI SYSTEM UPDATES
Changes to the system as of Thursday, 3/26
Biki Stop #527, previously located at Kapiolani Community College, was relocated due to sprinkler issues. We apologize for the inconvenience this may have caused, but are really pleased with it's new home at Leahi Beach Park!
Biki Stop #232 (Makaloa & Keeaumoku) was removed to accommodate a HECO utility project. This was a heavily used station due to it's close proximity to Walmart, Sam's Club and other Keeaumoku businesses, so, we plan to move it back after the project concludes. In the meantime, we have expanded nearby Biki Stop #233 (on Kanunu St, outside Ross) to accommodate the Biki traffic.
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We're taking this time to review Biki Stop locations and identify potential opportunities for expansion or relocations. Our goal is to place stations where they are wanted and needed most, and allow us to provide the best service possible. Please help us by requesting a new station or providing feedback on an existing station.
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MORE UPDATES
- BIKI HQ - Our Kakaako office is closed to the public until further notice
- CUSTOMER SERVICE - Biki customer service will continue to provide support via phone and email. New hours are 7am - 11pm, daily.
- EVENTS - all previously scheduled Biki events and workshops are cancelled or postponed until further notice.
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MAHALO TO OUR SUPPORTERS!
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Bikeshare Hawaii is a 501(c)3 non-profit organization that depends on donations to keep moving forward. Visit our website to learn more about our work, mission, and values.
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