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Issue #15
March 2020

Commissioner's Message

In these uncertain times when the COVID-19 pandemic has challenged so much of what we have previously taken for granted, it behoves us all to double down on our shared commitment to protect the safety, health and wellbeing of those receiving aged care.

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Advising the Department of Health of an outbreak of COVID-19 
Providers are urged to advise the Department of Health of any confirmed cases of either residents/care recipients or workers in your facility, service or program.
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Priority and process for ordering PPE 
As advised by the Department of Health, aged care facilities, program and workers where there has been a confirmed case of COVID-19 are being prioritised for access to personal protective equipment (PPE) from the national stockpile. 
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Requirements regarding the annual influenza vaccination this year
In the current situation, the importance of the annual influenza vaccination cannot be overstated. We all have a role to play in protecting ourselves and others in the community, including older Australians, from what is a largely preventable disease. 
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Proactive contact with residential providers on infection control and pandemic preparedness
Between 17 and 26 March 2020, the Commission undertook brief assessment contacts by telephone with all residential aged care approved providers to monitor and support their preparation for a COVID-19 outbreak. 
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COVID-19 – resources and information
Our COVID-19 information page on our website is updated frequently. The information includes every message the Commissioner has issued to providers, as well as specific information relating to managing infection-related risks and more...
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Liquidity Management for approved providers
In the current circumstances of the pandemic, it is timely to remind all approved providers holding a refundable accommodation deposit (RAD) of the need to have in place a documented strategy and sufficient liquidity to ensure they can meet their repayment obligations as they fall due.
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Focus on the Standards – Standard 7 Human resources
This month, we take a look at Standard 7, its overarching principles and requirements and links to supporting information, including guides, resources and case studies.

 
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Check out our new Alis video
The Commission has released a new video to accompany the recent launch of our online Aged Care Learning Information Solution – Alis. The video, at just over a minute long, gives an overview of what aged care services providers can expect from Alis...
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Assessing the Standards workshops - update
The Commission has decided to postpone its face-to-face ‘Assessing against the Standards’ workshops for both residential and home services. We are considering options for providing this information and education via webinars and other online options...
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Initiatives to ease the stress
While the impact of COVID-19 is proving to be challenging, some aged care services across the world have come up with interesting ways of keeping consumers and their families engaged and connected in a time of social distancing and self-isolation.
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We value feedback. If you have comments or ideas on the content in this newsletter, please send your ideas to editor@agedcarequality.gov.au
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