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| Curated Content
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“This monumental challenge to the status quo that nature has slapped onto the lifestyle of many is one of the biggest walk-the-talk-lessons our society has ever been given,” so says service designer and business strategist, Laura Lorenzo. In this article, read her thoughts on the lessons to be collectively learned as a result of the current pandemic which includes a bonus link to her presentation during the 2019 Joint Futures conference about how to design an empathetic workplace.
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| Case Study
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Livework —trailblazers of the service design sector and long-term supporters of the SDN— accepted the challenge from energy provider E.ON to create an onboarding employee process that could meet the needs of its 40,000-strong workforce. The application of qualitative research saw the development of employee archetypes, an onboarding journey and several promising concepts. The result? The ‘E.ON Onboarding Playbook’. Read more about how their processes, outcomes and ultimate impact in the latest addition to the SDN Case Study Library.
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SDN Accreditation
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We're welcoming a new member to our circle of excellence, the SDN Accredited Trainers. As of late, Olga Strelnyk, member of SDN Ukraine, has received our official accreditation. You can find more information on her training offerings on her profile or browse the list of all Accredited Service Design Trainers to find the right trainer for your needs, no matter in which country you are located. As an experienced service designer you can become accredited, too.
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| SDN Publications
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The very latest edition of the Touchpoint Journal is out. Under the title of "Service Design and Change Management" this new issue brings you just that - new inspiration, techniques and avenues of exploration for those seeking to understand how to bring about the required change in an organisation, and feel adrift beyond the second diamond. Find the full list of articles here or dig into this free article from the issue: How to inspire traditional change management through service design by applying a flywheel capability model to the process.
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| Service Design Award
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| With a strong focus on user research, touchpoint identification and how they could be re-imagined this project of last year's Service Design Award finalists explores and designs a concept for long-distance traveling, providing diverse perspectives around technology, business and consumer analytics while taking into account a company's strategic ambitions like autonomous driving and artificial intelligence played a large role. Read more:
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| Service Design Award
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As every year, the Service Design Award ceremony will be the central part of the Service Design Global Conference in Copenhagen. We are excited and looking forward to announce the winners live at the conference. We are welcoming award submissions from professionals and students eager to share the valuable contributions they have made to further the practice of service design. As a special deal for you, we are offering a reduced conference ticket when submitting your project to the Service Design Award. The deadline for this year's award season is June 12.
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