Springs Medical is committed to providing a safe and supportive environment for our entire community. This includes our staff, our patients, contractors and visitors to all of our sites.

The current Covid 19 Pandemic has led to unprecedented demand on our services and we understand that our patients and their family members are feeling anxious due to the current availability of the 2020 Flu Vaccine. These feelings are also fuelled by constant media advice to “Get your Flu Shot now”.

Please understand, we do not have a consistent supply of flu vaccinations from the government due to the current health climate. They are unable to give us any commitment about supply one week in advance and we are often finding out the day before we get the vaccinations. This makes planning very difficult and understandably frustrating.

Thankfully, the majority of our community are incredibly respectful and supportive, and understand that we are absolutely doing our best to provide services safely and in a timely manner.

Unfortunately, we’ve had a number of instances of patients speaking in an abusive and aggressive manner towards our staff, pertaining to our flu clinics and availability of the flu vaccine. This is not ok and we will not, in any circumstance, tolerate abusive and aggressive language / behaviour towards our staff. We do not want to resort to our Patient Code of Conduct policy and procedure, however if abuse continues, this may result in a ban from attending our Springs Medical Clinics. Further information regarding our Patient Code of Conduct policy can be found on our website.

To clarify, our current process for flu immunisation clinics:

• We will continue to communicate availability through a variety of channels – Facebook, our Website, Face to Face, Telephone, and Print media.
• We encourage community members to share information with family and friends who may not have access to our online channels.
• We are unable to proactively call patients to make bookings due to the increased demand for our services as a result of the current Covid 19 pandemic.
• Flu immunisations will be available until June / July 2020.

While we understand these are incredibly challenging times for all of us, we ask you all to take a minute, take a breath, and recognise what is in our control and what is not.

We are always here to support you and will do our best to work with you. Please be kind to each other and respectful to our team.

Thank you for your support and assistance,

Brad and Emma