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Verbal De-escalation:
Responding To Anger From Those Impacted By High Stress
Bob VandePol, MSW
“This is a very emotional event,” says Bob VandePol, LMSW. “It’s an event where we’re afraid, we’re frustrated, sometimes we’re bored. Those feelings often morph into anger. Anger comes out of hurt, fear, sadness many times. It’s important for us to realize that. We can all do well to master tactics for mitigating its potential negative impact.”
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