New Articles
A journey map is a visualization of the process that a person goes through in order to accomplish a goal. (7 min. to read)
People tend to focus on a single, initial piece of information, which influences how they estimate value and make subsequent decisions. (6 min. to read)
New Video
As a facilitator, it’s your responsibility to make sure the time spent in workshops is as productive as possible for attendees, while at the same time ensuring that you get the insights you need in order to move your project forward. (4 min. video)
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