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December 11, 2018
Our office will be closed the following days:
Friday, December 14 - Closing at noon
Monday, December 24
Tuesday, December 25
Tuesday, January 1
If you have a water or sewer emergency, call our office at 682-831-4600 to speak with an operator and have staff dispatched. Our phones are answered 24/7 including holidays.
It is very important to protect your pipes from freezing when the temperatures dip near zero. Freezing can lead to pipes bursting or cracking. Click HERE for more helpful information.
 WHAT IS WINTER SEWER AVERAGING?
Winter averaging is calculated during the winter months when most residential water goes directly into the sanitary sewer system versus being used for outdoor watering. This measurement determines the cap on the volume of sewer you will be billed for each month for the next year. The months of December through February were chosen as the winter averaging months because those are the months our customers have the lowest usage. If you have questions, please call us at (682) 831-4600.
Please notify us in writing if you will be filling a pool or experience a major leak during the months of December, January and February. Documentation of repairs to leaks (including receipts) is required.
WINTER AVERAGING HAS STARTED
Your winter average rate started recalculating on November 28th which was the first day of the December billing cycle. The winter averaging period spans three consecutive billing periods beginning in December and ending at the end of February. The water used during the averaging period will determine your monthly sewer charge from April 2019 through March 2020. New Residents are assigned a default sewer average calculation of 7,000 gallons.
Lower Your Sewer Costs
You can lower your sewer costs for the next year by conserving water during these billing periods. To help you conserve water in the winter months and lower your sewer average, follow these basic water-saving tips:
- check your irrigation system for leaks and turn them off during the fall and winter months;
- fix all leaky faucets and toilets;
- run your dishwasher and washing machine only with a full load;
- take shorter showers - place a timer in your bathroom;
- when buying new water-using appliances look for the WaterSense® label;
- visit; WaterisAwesome.com for water conservation tips and sign up for a free irrigation system evaluation
- If there is outside watering during the winter averaging period, that water volume will also be included in the winter average. Avoid this by making sure your irrigation systems are turned off.
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The Board of Directors will hold their regular meeting, Monday, December 17, 2018 at 6:30 p.m. in the Svore Municipal Boardroom located at 100 Municipal Drive.
Meeting days are subject to change. As always, public attendance is invited and encouraged. To view the agenda and other information for these and other meetings, please visit our Agendas & Meetings page. You can also access the video replays by visiting us on You Tube.
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Bills are automatically sent out around the 1st of each month. Payment is always due on the 20th of each month or the next business day if the 20th falls on a weekend or holiday. To avoid disconnection of your service, please make your payment on time.
If you cannot pay your bill by the due date, please call our Utility Billing office at 682-831-4682 to make alternative payment arrangements before service is discontinued.
Need a last minute option to pay your bill? Payments made on our website post to your account immediately and there is NO CHARGE for this service. Visit the Email Bills and Online Payments page for more information on using your online account to view or update account information, make payments, or change your billing options. You can also pay your bill at our office at 100 Municipal Drive, or drop a check in the locked payment box in our parking lot.
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Year Round Watering Restrictions in Effect
The Year Round Water Management and Conservation Requirements in Trophy Club's Drought Contingency and Emergency Water Management Plan contain twice per week watering restrictions. Please water according to the following schedule:
- Residential addresses ending in even numbers may water on Wednesday and Saturday.
- Residential addresses ending in odd numbers may water on Thursday and Sunday.
- Non-residential locations (commercial, HOA, common areas, medians, etc.) may water on Tuesday and Friday.
- No watering is permitted on Monday.
- No watering is permitted between 10:00 am and 6:00 pm on any day.
These restrictions are mandatory and will be enforced in accordance with Section XI of the Plan. These procedures include written warnings and a possible $50 administrative penalty added to the next water bill for subsequent violations. Repeat violations are also subject to citations issued by law enforcement and/or disconnection of water service with a $200 reconnection charge in addition to the $50 administrative penalty.
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