Happy new year!

If you read my last email of 2018, you know I decided to focus on 3 core projects this year in an effort to spend my time in the highest leverage way possible.

This week I’ve been laying some groundwork for the year ahead. I finally formed a business entity for my independent consulting work (long overdue), created a plan of action for January, and made good progress reorganizing my website around my 2019 projects.

But enough about me. I want to hear from you:

1.  What are you currently working on?

2.  Where do you want to be by the end of 2019?

3.  What's the biggest challenge standing in your way?
 

I’m looking forward to reading your reply. 

Stuart
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Here are 3 resources I found helpful this week:

• The Power User Curve: The Best Way To Understand Your Most Engaged Users (9-minute read). A clear argument for why creating power users is so valuable for growth by Li Jin at Andreessen Horowitz.

• My Ever Changing Expectations of Service Levels (9-minute read). Matt Aunger from HelpDocs shares customer experience lessons from a recent trip to Panama.

• How To Punctuate (11-minute read). Julian Shapiro explains how to improve the clarity of your communication through punctuation.