The Elephant in the Room

Where have I been?

I have been pondering how best to explain this and have yet to come up with a good answer. As weeks turned into months, it got harder and harder to explain...so I kept putting it off.

After several of you began asking me if Fedability was done...I decided I still had something to say, something to give...and I just needed to jump back in.

Luckily (?) I have been facing a topic that I feel strongly about - and decided it was the perfect issue to start back with. That is, customer service goals. As you might expect (or maybe you don't), I don't have the obvious, traditional view on it. So here we go...

Let's talk about customer service!

The next four weeks we will be focusing on customer service. What is it? How do you measure it? Should we be talking about customer service at all?

This week, we cover the concept "Customer is king'. But, you might also like our prior post about customer service doesn't mean being a doormat.

Impacted by the government shutdown?

If you've been impacted by the government shutdown, you might be interested in our post on making the most of the government shutdown by using this time to develop your career.

Share with me what you did during the government shutdown! Send me an email simply by pressing the blue button below.

What I did during the shutdown

Fedability IDP course details

The Fedability IDP course is designed for someone at any level ready to take action to develop a plan for creating a career journey that they find fulfilling. Someone looking for a structured approach to creating their own individual development plan.

It is entirely email-based so you can work through it at your own pace. Over the next 7 weeks, you'll receive an activity prompt that will guide you through the 6 steps for creating a solid IDP.

As mentioned, it's an entirely free class. There's no strings attached.

To register, click the button below. It will generate an email to us to get you started!

This week's posts from Fedability!

Customer value: Shift the conversation from customer service

When someone tells you that we need to focus on customer service, it’s hard to argue with them. We need to shift the discussion from providing a service without first considering customer value. In the Ted Talk by John Boccuzzi, he describes how the service he was provided at a local eye-glasses shop changed his […]

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