Micro-Comm quarterly newsletter

Another quick way to contact our service department

It seems like texting with your mobile device is the fastest way to communicate with others, and now you can do the same with the Micro-Comm service and sales departments.

Simply send a text to our main phone number 913-390-4500 and you'll be asked a few simple questions, such as your name and water district. Those questions are only asked the first time; forever after your info will show up in our system each time you send a new text message.

Texting us is a super fast way to order parts and ask simple questions...consequently, if your service issue requires more time we can speak by phone.

You can also send pictures and video through the system as well. NOTE- this service is available during regular business hours 8 am to noon; 1 pm to 5 pm Monday through Friday, Central Standard Time. If you need to reach us outside those times, simply call our after hours phone support which is outlined on the right side of this page.

To keep it simple, we are trying to limit texting to our main number for our service and sales departments; if you have an open project, contact your project manager directly.

We sincerely hope you have a great 2019... AND our new texting service will be of benefit to you as well.

Want to learn basic troubleshooting? Click here!

Annual inspections for your equipment

We often get asked what preventative measures do we recommend for Micro-Comm scada equipment? Here's our basic suggestions:

1. Flush transducers at least once per year. Make sure there is no debris in the line connecting the transducer and that there is a good flow of water going to the transducer.

2. Test battery backup operation. Turn off AC power to the RTU and make sure the RTU will run on battery backup. How long it will run can vary in different situations; in most cases time required to get you through a brownout (maybe up to 30 minutes to an hour) will cover most situations.

3. Look at antenna and coax. Make sure antenna is not missing elements or is otherwise damaged. Coax should be firmly affixed all the way to the antenna- if a section is loose and swaying in the wind, it will need to be replaced.

4. Inspect for signs of insect and rodent damage inside and around the equipment. Also look for corrosion on screw terminals and battery connections.

5. CAREFULLY test to see if the radio seems hot to the touch or use a touchless temperature sensor. The radio may run slightly warmer than ambient temperature, but if it seems much warmer than other radios in your system, it could be a sign of a faulty radio, antenna or coax connection.

As always, if you have questions, call or text our service department at 913-390-4500. You can also get more suggestions and detailed information through our online service guide here https://www.scadaview.com/serviceweb/main.htm

AFTER HOURS PHONE SUPPORT

In an effort to supply a high level of customer service and satisfaction, Micro-Comm, Inc. makes after-hours phone support available to all our customers at no additional charge.

Customers can call or text our office phone number (913) 390-4500 after hours to leave a voice message in the Service Emergency voice mailbox (press 2 when prompted to leave your message). Your voice message must include the phone number you want the technician to call.

The Service Emergency voice mailbox alerts the “on-call” technician via cell phone to advise him that a customer needs to be called.

These calls will be returned between the hours 8 AM to 8 PM, 7 days a week and holidays by our designated “on-call” technician. The “on-call” technician will assist customers with troubleshooting, attempting to resolve system failures or determine the best course of action.

Shipping repair/replacement parts and/or onsite repairs are only scheduled during normal business hours 8 am to 5 pm Monday thru Friday.

Business Hours; 8 am-to 12 noon and 1 pm to 5 pm CST Monday thru Friday
Office Phone Number (913) 390-4500 Fax Number (913) 390-4550

Micro-Comm, Inc., 15895 S. Pflumm Rd., Olathe, KS 66062-8502

Reminder: FCC is going paperless

Soon, all FCC correspondence will be done by email, so it would be a great time for our licensing coordinator get current email addresses- give us a call today at 913-390-4500.

Copyright © 2019 Micro-Comm, Inc, All rights reserved.

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WE WON'T SHARE YOUR EMAIL ADDRESS! If you have suggestions for topics in our upcoming newsletter, drop us an email at dlmager@mc-mail.com or call or text 913-390-4500.