The post-truth era is very much a reality. Online fakery has become so pervasive that we are becoming inured to it--and that’s just in the times we’re aware it’s happening. Sure, that sounds bad. And in some ways it definitely is (case in point: the proliferation of fake news). While we all have very good reason to be concerned, let’s face it--this is the world we currently live in. So if you're a brand, how do you deal with it? And are there any opportunities in this darkness? I believe there are, and they fall into two distinct categories.
I’ll call the first category “authentic real.” This involves leaning in hard to a “no-BS” brand philosophy and voice. This might involve extreme transparency (think: Patagonia shining a light on its supply chain with
The Footprint Chronicles), or self-deprecating humor (think: Domino’s
‘we’re sorry for sucking' campaign), or owning your brand’s mistakes (think: Chipotle’s
handling of its food safety issues). Some of the most memorable brands today fall into the “authentic real” category.
On the opposite side of the spectrum is what I’ll call the “authentic fake” category -- essentially a full-fledged embrace of all things fake, from a philosophical POV, an aesthetic POV, or both. Here, real and fake bleed together such that it’s sometimes difficult to discern which is which. We see the effect of this in the beauty category especially. Accounts like @
ravvebeauty and @
dazedbeauty (in which Dali-esque 3D animation, robot models and strangely beautiful looks like
barbed wire braces and butterfly-wing lashes) stand in stark contrast to the polished one-dimensionality of most mainstream beauty accounts. AR influencer
Lil Miquela--an entirely computer-generated character who lives a full-fledged life on Instagram, with fans around the world who track her every move--is perhaps the best example of the “authentic fake.” Yes, she is technically fake, but her honesty and vulnerability as a character around the fact of her own computer-generated origins makes her feel totally real.