nCall Top Tip - Email Retrieval

Top Tip!

Did you know you can enable your clients to retrieve their messages at anytime?

If you tick 'Enable Email Retrieval' within a contact's Message Handling options, they can then email a designated email address and immediately receive their messages for a specified period of time.

We recommend you setup a new email account for this purpose, then configure within nCall by going to View > Admin Options > Message Centre, double-clicking a Message Centre setting and then navigating to the Email Requests tab*.

*There are further instructions within the nCall Help guide.

*Pro Tip*
Create a button prompt on your website that opens an email with the correct 'To:' address and 'Subject:' line embedded in the link to help your clients quickly request their messages.

Not yet backing up nCall to the cloud?

Read our latest blog post on using a free Google Drive account to backup your database to the cloud.

Incoming updates...

Two small tweaks to existing features are being added to nCall.

1) When changing the form for a call, you will be able to select 'Browse' to choose from a larger list of custom forms.

2) We're adding a new user permission - the ability to limit who can copy the client/contact list to their clipboard.

Thanks for reading nCall NEWS!
Best wishes,

Sean Wright
Sales & Marketing Manager