 The VOC Chair is looking to hear your voice!
As the Voice of the Customer Chair, it is my duty to make sure the customer’s voice is being heard.
To that end, for some time now, I have been handing out feedback forms at our dinner meetings to hear how we are doing as far as the subject matter, venue, meal, etc. as well as your comments (like the VOC Chair is awesome!)
Also, within the past year, the form has been expanded to solicit ideas / subjects you would like to have addressed in future meetings.
Generally, I have been very please with the level of participation (most of the time 100%) and the level of enthusiasm in the comments and other feedback.
All this feedback has been greatly appreciated and has been used to improve / modify our meetings.
However, at best, I am hearing the voice of 25 – 30 of my Customers (members of the Western Mass Section 0109). The total number is 155.
I need to hear all the voices!
My invitation to all our newsletter recipients is to give me your feedback. Especially to members who have not been to a meeting for a while or haven’t been to one at all.
I am especially interested in what would get you to come to a meeting, change of day, time, venue, format, etc.
Please send your feedback / comments to me at MSzteliga@sections.asq.org
Additionally, my plan is to send separately, via email, a survey to attendees of our dinner meetings in 2016 and 2017 who have not attended our last 5 meetings. This will be to specifically ask “how can we get you back?”
Regards,
Mike Szteliga
ASQ Section 0109
2018 Past Section Chair
2019 VOC Chair
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