Counting things and creating metrics is a cornerstone of operational excellence. However, we continue to be terrible at counting and measuring things, and even worse, wield these poor metrics like weapons. I came across this brilliant paper from Cambridge on The Ethics of Counting.
GM is closing one of its last remaining "legacy" factories in Ohio - the Lordstown plant. The demise of GM and its once desirable jobs is multi-faceted, but a worker in the article laments the good old days when "(he) could get ahead of the job for three hours, and at that point I could go goof off for three hours. Those were the good old days." Telling statement indeed about the culture.
We love a story of a charismatic CEO that leads an organization to excellence - but the data rarely supports the idea that the "best and brightest" generate sustainable improvements in corporate performance (better systems will outperform better individuals). CEOs from elite MBA schools or consulting forms fail to outperform others (in terms of share price) according to this great article The MBA Myth and the Cult of the CEO.