Welcome to Issue 23!
 

• ISO 9001 Quality Certification
• What have we been doing?
• Feature Story - Coping with Change
• Here's to the future - Lew Rojahn
• MPG Team - Out and About 
• MPG Staff Profile - Mark Watt
• Risk Management - Business Continuity, Enterprise Risk Register and Risk Management Training
• Happy Easter
• Future Conference attendance
• Further Conferences Scheduled
• Our Specialist Services
• Skills Manager
• Our Local Buy registration contract details

ISO 9001 Quality Certification

We are happy to report that after much preparation, we have now achieved ISO 9001:2015 certification through Sci Qual International.  This quality certification is recognised internationally.  It reinforces our businesses commitment to providing a quality customer focused service to our clients.  We are continually reviewing our practices to look for new and better ways of doing business and we look forward to developing new business practices which will help our clients deliver good governance to their communities.  
 

What have we been doing?

We have been keeping busy with a variety of specialist projects for Councils throughout Australia, including but not limited to:

·        Systems Review - 1 Council

·         Change Management Project - 4 Councils

·         Training - 8 Councils

·         QTC Modelling – 1 Council

·         Audit - 3 Councils

·         CEO Relief – 1 Council

·         Financial Consultancy - 2 Councils

·         Specialised Projects –  4 Council

·         General Rates and Utilities -  4 Councils

·         Human Resource Services –  2 Councils

·         Performance Reviews - 1 Council

·         Governance - 1 Council

·         Delegations - 1 Council

·         Corporate Plan Development – 1 Council

·         Plant Review – 1 Council

·         Recruitment – 2 Councils

·         Risk Management / Risk Register Review – 1 Council

·         Corporate Support Services Relief – 2 Councils

·         Asset Management Plan – 2 Councils

Does your organisation need advice or assistance in any of these areas?

We can help.

MPG feel it is important to ensure good communication and networking continues to be a high priority, with both existing and new clients, to better serve needs of local governments and the issues that immediately affect you!

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Why Not Make Change a Positive for Your Organisation?
All organisations are challenged by the need for change. Whether driven by external or internal imperatives, an organisations’ success is largely based on how well change is managed.
Essentially organisations have three ways of dealing with change.

1. Ignore the need for change.
2. Allow ad hoc and isolated action by individuals in responding to change.
3. Manage change in a proactive and structured way that has a definitive aim of delivering improved outcomes.

1. fully scope the projects ensuring that internal stakeholders have a clear understanding of what is required to be delivered and the costs to deliver that project;
2. Select project teams from a cross section of staff who have some involvement in the process on a day to day basis; and
3. Work with the project teams to assist in their delivery of the project outcomes and milestones.

Project Elements

1. Current Analysis:

• The project team will document how the process is currently being completed. The aim is to document the process, rather than identify the best process;
• Gather historical information that has been collected on the process, so this information is not lost, but rather documented for potential future use;
• Identify the advantages and disadvantages of the current approach;
• The documented information will be presented to the Senior Management Team, so that they, as well as the project team will have a clear understanding of current process.

2. Future Vision:

• The importance of Senior Management Team input is highlighted during this phase. The project team is required to identify how the process may work in the future and assuming that financial or staff resources have not been an issue. There are to be no restrictions on the aim to have the best process;
• A presentation is made to the Senior Management Team on the project team’s vision for the future. It is important the management team use their knowledge and own vision to ensure the project team has identified all the potential options for best practice.

3. Implementation Plan:

• During this phase, the project team must consider the best approach for moving forward to achieve the process vision. The aim is for quick wins, that will maximise financial benefit to Council, create and easier process for staff to use and encourage staff to adopt a positive attitude towards the change program.

Key elements for success

Definite timelines

Executive support

Resources

Project management

Staff recognition

It is important that the contribution made to the project by staff is recognised by management and Council.
MPG senior consultant, Mr John Perry said that he “believes that a well managed change project will not only deliver clear improvements to organisational performance within a set time frame but is a great personal and professional development opportunity for staff involved and it also brings a greater sense of team work and understanding across the organization.”

Here's to the future - Lew Rojahn

MPG Team - Out and About

Longreach Big Day In:

MPG Staff Profile - Mark Watt

Risk Management -
Business Continuity, Enterprise Risk Register and Risk Management Training

Risk Management
MPG is now able to provide a service to support Councils in meeting and managing their enterprise risk management obligations. We can give you assistance in all of the following areas.

Business Continuity - In consultation with your staff, Mead Perry Group will develop a Business Continuity plan that will put in place procedures for Council and staff to follow in the event of an incident or crisis.  This plan will map out the incident responsibilities of nominated staff members to follow both during and after an incident occurs, as well as roles for remaining staff members to keep normal operations continuing.

Enterprise risk register – Our consultants will work with your key staff to facilitate the development of a Risk Register for Council. The process will include:

• Reviewing Council’s current policies and framework, and recommending amendments where necessary.
• Facilitating the development of a formal central risk register for review and adoption by Council.

• Familiarisation with Councils risk management plan.
• Conducting risk assessment scenario exercises.

We are pleased to be able to offer these services to our valued clients. If you have any questions or would like further information please do not hesitate to contact us.

Happy Easter