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Coming soon – book it, pay it, check it online 24/7
From April you’ll be able to book repairs, choose your appointment time, check your account balance, view transactions and make payments... all online 24 hours a day using our new customer portal - MyCuro. We'll email you as soon as it's ready for you. Here's a preview of what you can do with MyCuro. |
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Caring for your estate
We’re trialling a new approach to tackling issues and making improvements in some of our larger estates. We'll be listening more carefully to local residents' concerns and ideas around communal cleaning, fly-tipping clearance and repairs. We’ll have a much stronger presence in these estates, with a dedicated team on-hand to tackle maintenance and cleaning quickly and efficiently. We’re hoping this more efficient approach will benefit all customers by freeing up time we can devote to residents living in other areas.
Find out more here.
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Need something fixed? Before contacting us...
...have you checked out our library of Curo Lifehacks? These short films show you how to carry out easy DIY repairs without needing to contact Curo, from resetting your fusebox to unblocking a sink.
Click here to browse our video library.
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Texting Curo
You can now get in touch with us by text on 0744 799 03 13. We've brought this in following feedback from deaf customers who told us they'd find it helpful to get in touch by SMS. Please put as much information as you can in your message, including your name, address and date of birth so we can look up your details on our system. Texts are charged at your standard messaging rate.
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Pension Credit changes
In May the way couples can claim Pension Credit changes. Until 14 May 2019, Pension Credit can be claimed as long as ONE of the couple is of Pension Credit age. From 14 May both people will need to be of pension age. Find out more at www.curo-group.co.uk/pensioncreditchanges or by calling us on 01225 366000.
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Help us produce an annual report that works for you
We'd like to know what you'd find useful and interesting in an annual report from Curo. If you can spare a minute, please take this quick survey.
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Money worries? Talk to us
If you need help paying rent or other charges, our Customer Accounts team is here to help. You’re always better off getting in touch, and the earlier you contact us, the more we can help.
If you're in debt, check out more tips from the team.
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£9,000 available to access a university education
Is anyone in your home applying to go to university, or already at university? The Curo Scholarship could help them out to the tune of £9,000. Part of our extensive Work Wise package of support to help people with work and training, the scholarship is here to help Curo customers with the costs of a university education.
Find out more and apply online here.
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Join VoiceBox - the Curo feedback community
Over 450 Curo customers have already joined VoiceBox. It’s a place for you to give us feedback and share your ideas on the services we provide. By taking part you can enter our free prize draws to win Love2shop vouchers. Find out more at www.curo-group.co.uk/joinvoicebox or call us.
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