Due to a serious safety incident that has occurred within our industry this week, we're currently undertaking a proactive review of training and education of our working live processes.
As a result of this some overhead customer work, including:
- new connections
- upgrades
- point of attachment work, and
- drop and rehangs
will be on hold for a short period while we will confirm that our working on live mains processes and procedures ensure the safety of our people and community at all times.
We're in the process of contacting customers that may have appointments delayed due to this, and will arrange with them a suitable time to reschedule. All other non-appointment work will be reschedule accordingly.
Planned Interruptions will be assessed on an individual basis and if they can be completed safely they will progress as planned. If safety is a concern these outages will be rescheduled and customers notified of rescheduled dates.
We apologise for any inconvenience this may cause, and thank you for your understanding while we work through this process.
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